Assistant Property Manager

Knight Frank Services Company Limited; Enfield; On-site; GBP 24,000 - 36,000; Full time

Job summary

Knight Frank is seeking an Assistant Property Manager for our Residential Lettings Team based at 55 Baker Street. You will support a small portfolio and assist senior property managers while gaining hands-on experience in a fast-paced department.

You will handle tenancy administration, liaise with landlords and tenants, and contribute to maintaining high standards of service and property compliance. A proactive, detail-oriented mindset is essential for success.

Qualifications

• Self-motivated and able to work independently.
• Willing to participate in team activities and support the wider team.
• Excellent communication to foster positive landlord/tenant relationships.
• Strong organisational skills to manage multiple tasks and keep records.
• Eager to learn and adapt in a fast-paced property management environment.
• Attention to detail to ensure accuracy in documentation and compliance.

Responsibilities

• Carry out pre-tenancy works to prepare properties for new tenants.
• Resolve issues from check-in reports to ensure tenant satisfaction.
• Coordinate and oversee routine and reactive maintenance tasks.
• Process invoices from contractors and maintain financial paperwork.
• Maintain records in the CRM and manage tenancy documents.
• Foster positive relationships with landlords and tenants.

Skills

Self-motivation

Team collaboration

Communication skills

Organization

Learning agility

Attention to detail

Job description

Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

We are looking for a hardworking, efficient, and eager individual to join our Residential Lettings Management as an Assistant Property Manager, providing an exceptional service to our Landlords and Tenants. This is a fantastic opportunity to join a leading team and learn the role of a Property Manager in a fast-paced and growing team.

About Knight Frank

https://whyknightfrank.netlify.app/

About The Role

We are looking to recruit an Assistant Property Manager to join our Residential Lettings Team based at 55 Baker Street. The Assistant Property Manager will have their own small portfolio but will primarily support the wider team of property managers. This role offers a fantastic opportunity to learn from experienced colleagues while contributing to the management of our property portfolio.

Responsibilities

• Carry out pre-tenancy works for the property portfolio, ensuring properties are in top condition for new tenants.
• Address and resolve any issues identified in check-in reports to ensure tenant satisfaction and property compliance.
• Facilitate property visits, document observations, and take necessary actions based on findings.
• Coordinate and oversee routine and reactive maintenance tasks promptly when required.
• Process and manage payment of invoices from contractors and suppliers, ensuring funds are available and documentation is accurate.
• Maintain accurate records of property details, landlord instructions, and tenancy agreement clauses on the CRM.
• Complete end-of-tenancy procedures on the CRM.
• Organise and archive files, including invoices, emails, reports, and other essential documents, for easy retrieval and compliance purposes.
• Foster positive relationships with both landlords and tenants, acting as a liaison to address concerns, answer queries, and facilitate effective communication.
• Allocate and distribute post received by the department.
• Review check-out reports, agree deductions with landlords, and negotiate with tenants.
• Be responsible for TDS claims and update TDS records.
• Update utility providers on who is responsible for payment of utilities at the start and end of tenancy.
• Book check-outs and email the check-out report to relevant parties.

Skills & Qualifications

• Self-motivated and able to work independently.
• Willing to participate in team activities and support the wider team.
• Excellent communication skills to foster positive relationships.
• Strong organisational skills to manage multiple tasks, maintain accurate records, and ensure timely completion of responsibilities.
• Eager to learn and adapt in a fast-paced environment.
• Keen attention to detail to ensure accuracy in documentation, compliance with regulations, and high standards of property management.

Competitive salary

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies. Your trusted partners in property. We work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.