Assistant Property Manager

pinnaclegroup.co.uk; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading UK provider of housing services seeks an Assistant Property Manager in Birmingham. This hybrid role includes supporting the Property Manager while handling customer queries and managing repair cases. Ideal for candidates with experience in affordable housing and strong customer service skills.

Benefits

Wide range of benefits including leave packages and pension plans.

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Qualifications

• Experience in a lettings and property management role.
• Ability to work proactively under own initiative.
• Good customer service skills.

Responsibilities

• Assist the Property Manager with administration of the client's customer portal.
• Manage incoming repair cases and the void process.
• Develop positive relationships with residents and stakeholders.

Skills

Customer Service

Proactive Work

Housing Management Tasks

Education

Experience in Affordable Housing

Job description

Pinnacle Group are looking to recruit an Assistant Property Manager to provide day to day support for the Property Manager.This is a varied role which will be customer facing with administrative duties and supporting the Property Manager with their designated patch.

This is a hybrid role with travel across multiple sites across Birmingham, with 1 hour per day spent at Embankment, Birmingham. The working hours are 10am-6pm, Monday - Friday.

You will be joining our Affordable Housing team based in Birmingham.The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Assist the Property Manager in managing the administration of the client's customer portal. Responding to housing management queries. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
• Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
• Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
• Communicate clearly and effectively with residents, managing the digital customer contact.
• Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
• Develop positive and effective relationships with individual residents, the client and other stakeholders.

Key requirements:

• Be able to perform a whole range of housing management and administrative tasks.
• Be able to work proactively under own initiative
• Good customer service skills and the ability to work within an ever changing environment
• Experience of Affordable Housing in a lettings and property management role
• Be able to work proactively under own initiative

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.