Assistant Product Manager

Nationwide Building Society; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading building society is seeking an Assistant Product Manager for its Mortgages team. This role involves supporting product management activities throughout the lifecycle, focusing on risk management and compliance. Candidates should possess strong analytical skills and previous experience in compliance within the UK mortgage market.

Benefits

Personal pension scheme with contributions

Paid volunteering days

Life assurance worth 8x salary

Salary sacrifice scheme benefits

Access to health and wellness options

Annual performance-related bonus

Training and development opportunities

25 days holiday, pro rata

Qualifications

• Understanding of the UK mortgage market and compliance framework.
• Experience working with data, generating insights and recommendations.
• Previous experience in a compliance, risk, or product role.

Responsibilities

• Support the day-to-day running and monitoring of mortgage products.
• Help balance risk and conduct to support good customer outcomes.
• Document and monitor potential and actual risks within the mortgage estate.

Skills

Analytical skills

Strong written communication

Relationship building

Data insight generation

PowerPoint skills

Excel knowledge

Education

Understanding of the UK mortgage market

Experience in compliance, risk or product environment

Job description

This role is a fantastic opportunity in the Mortgage Product team for someone wanting to develop their career in Product Management, where there will be a strong focus on building and maintaining compliant customer centric policies, improving customer journeys and mitigating risk across mortgages.

As an Assistant Product Manager you will support colleagues in a range of product management activities across the product lifecycle, with a particular focus on assessing the impact of internal and external change on our risk and compliance position. Managing and mitigating risk is a critical element of delivering good outcomes for customers and you will play a key role in helping us prevent harm.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Bournemouth, Northampton or London office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As Assistant Product Manager within Mortgages you’ll:

• Work with our Product Managers and colleagues from right across the Society to support the day-to-day running and monitoring of our mortgage products and end-to-end journeys.

• You’ll be part of a team who helps us balance risk and conduct considerations to support delivery of exceptional customer outcomes.

• Help us respond to external change, including regulatory consultations from the FCA and other regulators.

• Be able to brief senior colleagues on the conduct impacts of change, whether internal or external.

• Build a strong understanding of mortgage processes and customer journeys and identify opportunities to improve these.

• Document and monitor potential and actual risk within the mortgage estate.

• Deliver and enhance our approach to collating and managing information that provides process & risk insight.

• Use your analytical skills to provide detailed analysis into complaints, customer satisfaction and other insight to support decision making e.g. around the prioritisation of improvements.

• Work closely with colleagues across the business building networks of stakeholders.

About you

The minimum requirements for the role are:

• An understanding of the UK mortgage market and the compliance framework it operates within
• Experience working with data and other information, generating insight, and providing well informed recommendations
• Previous experience of working within a compliance, risk or product environment
• Strong written communication skills and proven ability to build relationships and collaborate successfully with a wide range of stakeholders
• Able to work well independently and on your own initiative whilst balancing team priorities
• Strong PowerPoint skills and good knowledge of Excel & Word to be able to analyse data and produce MI and reporting

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.