Working Hours: 37.5 hours per week
- Statutory holidays plus 22 days’ holiday, rising to 25 days based on length of service
- Discretionary bonus (usually paid annually & qualifying period applies)
- Contributory pension
- Health cash plan offered through Westfield Health giving cashback on optical, dental, physiotherapy and much more
- Westfield rewards – spend and collect points or discounted shopping vouchers (e.g. 7% off at M&S), discounted gym membership etc.
- A Health Assured Employee Assistance Programme giving you access to a range of engaging and useful online tools including emotional support, fitness advice, a personal coaching tool and health assessments.
- Transave Partnership (You can opt to boost your financial wellbeing by saving a minimum of £5 per month with our partner TransaveUK Credit Union, a not-for-profit savings and loan cooperative).
- Surprise and delight events (e.g. Fish & Chip Day, ice-cream treats, afternoon tea, Easter eggs, and Christmas lunch).
- Free onsite parking
General overview:
Product sits at the centre of every range decision, launch, and pricing call, working closely with Marketing, Merchandising, and stores to get it right. This role is the conduit that connects those teams: translating what stores are seeing on the shop floor into insight Product can act on, keeping Marketing and Merchandising aligned on pricing and launch detail, and making sure nothing gets lost between the decisions Product makes and how they land in the rea l world.
This is a highly relationship-led role sitting within a Product team supporting an active pipeline of new product launches and third party range rollouts. On any given week you might be researching the market for the latest new trends, reviewing POS proofs against brief, building a launch spreadsheet once pricing is confirmed, digging into sales data to spot a trend worth flagging, or in stores with the Head of Product to understand why a display isn't performing as expected.
This role offers genuine exposure across the full Product function, working closely with the Head of Product on launches, pricing, and category strategy, real grounding for someone building a career in pro
Responsibilities:
Category, Market & Data Knowledge
- Build a strong working knowledge of the product category, our ranges, price architecture, and how we sit against
- the competitor landscape .
- Conduct competitor analysis and pricing or range modelling to support product portfolio, range segmentation and
- Use sales and store performance data to help identify trends, gaps, and opportunities across the range, feeding insight back into the wider Product team.
- Build strong relationships with our network of Partners and Third P aSrutpypliers, acting as the key internal contact
- to ensure new ranges launch on time and on budget and existing collections always perform at the ir best.
- Work with the Head of Product and CCO to conduct yearly supplier performance aud its.
- Coordinate with suppliers on swatches, samples, and physical materials needed for s tores.
- Manage day- to- day supplier relationships for web, social, print and production, holding them to timeline and quality
- standard.
Product & Store Relationships
- Build strong, ongoing relationships with store and retail teams, acting as a key conduit for third party and product related marketing requests.
- Support the physical rollout of new products and ranges across the store estate, working with Retail, Merchandising, Shopfit and suppliers to ensure launches land consistently and to the agreed standard.
- Regularly visit stores following new product launches and range changes to understand how products are performing in the real retail environment, identifying opportunities around ranging, positioning, pricing, display and customer response.
- Feed store and performance insight back into the Head of Product and wider Product team to support decisions around range extensions, rationalisation, replacements and future product development.
- Act as the main point of contact between Product and Marketing, ensuring marketing materials and messaging accurately reflect the product range.
- Work closely with Merchandising to ensure product -setup, pricing, and range decisions are aligned and clearly communicated across teams .
- Work regularly with the Merchandiser on range performance reviews, using sales, margin and store performance data alongside feedback from stores to understand which ranges are working, which are underperforming and where changes to
- the product mix may be required.
- Own the product marketing campaign development process end to end across all channels for new product launches: brief, artwork checking, proofing, pricing, and sign off, tracking every stage against deadline, feeding in creatively and escalating early if anything is at risk .
- Build and maintain relationships with third parties to ensure marketing materials are kept up to date and accurate, both in- store and across other channels, including the website and social me dia.
- Act as the final quality check on materials, catching errors and inconsistencies before they reach print, store, or online channels .
Pricing & Launch Coordination
- Create and maintain launch spreadsheets once pricing is set, working collaboratively with Procurement, Merchandising and Thirdparty Suppliers to ensure products are set up accurately and briefed into market.
- Maintain and update pricing master costs, margins, and RRPs change, ensuring accuracy flows correctly through to Procurement and product se-tup.
- Track and maintain compliance documentation for new and existing ranges (e.g. safety certifications, country or origin, regulatory requirements), working closely with the Head of Product and our Technical Design team, and flagging any gaps .
- Check and review the accuracy of pricing across all marketing materials before they are signed off for stores.
- Work closely with the Head of Product in delivering the product launch pipeline on time and on budget.
Ideal Experience
- Genuinely relationship-led, someone who builds trust quickly with stores, Marketing, and Merchandising alike.
- Highly organised, with genuine attention to detail, this role exists to catch what others miss.
- Confident holding people to deadlines and standards, including people you don't manage directly.
- Genuinely curious about the category and the competitor landscape, keen to build knowledge rather than just execute tasks.
- Comfortable working with data to spot trends, not just record it.
- A strong process mindset, someone who builds and maintains structure, and takes real pride in de livery.
- Familiarity with task-tracking tools (such as Monday.com or AirTable) is a plus, full training given, not a requirements.
Experience Required
2 years' experience in a product, merchandising, buying, or marketing-adjacent role. This role is a genuine bridge into a product career, so we're looking for the right potential, curiosity, and attitude as much as a specific number of years.
Skills
- Full UK driving licence. This is a hand-son role involving regular travel across the UK store estate, as well as attendance at supplier meetings, trade shows, product launches and new store openings. There will be periods, particularly around store openings and major product rollouts, where a greater level of travel is required.