Assistant Practice Manager

Manor Practice; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare practice in London is seeking an operational support team member to manage various administrative and IT tasks. Responsibilities include overseeing appointment bookings, supporting data management, and ensuring efficient workflow. The practice values excellent patient care and is in a phase of growth, offering a dynamic working environment and good work-life balance. Ideal candidates should be proactive and supportive in enhancing day-to-day operations.

Responsibilities

• Oversee EMIS appointment book management.
• Support data extraction and reporting requirements.
• Monitor GP Appointment Data needs using various systems.
• Assist with managing the practice website.
• Support ongoing management of Patient Participation Group activities.
• Manage and update PCSE portal.
• Oversee all workflow areas.
• Address complex IT issues and provide training.
• Support HR functions including recruitment and staff appraisals.
• Ensure timely update and resolution of items logged to GP Team Net.
• Address initial complaints and follow investigations.
• Assist Practice Manager and attend meetings as needed.
• Support reactive IT issues management.

Job description

Overview

The post holder will support the practice operationally and form part of the management and operational team. They will be dynamic, efficient and proactive and undertake a range of duties to facilitate and enhance day to day working for all staff and the practice as a whole. They will work closely with the Practice Manager and partners to deliver high quality care and excellent customer service to patients. They will help create and work to dedicated practice policies, protocols and procedures in relation to efficient and effective processes and help to ensure excellent communication across the practice at all times. They will be reactive to issues and take steps to help resolve these quickly.

Responsibilities

• EMIS appointment book oversight and management.
• Supporting the data extraction, verification and reporting requirements of QoF, PMS contract, locally contracted services and enhanced services.
• Monitoring and addressing the needs of GP Appointment Data using Ardens, GPAD, Apex and others.
• Assisting with management of the practice website.
• Supporting the ongoing management of the PPG and any work such as patient surveys.
• Management and update of PCSE portal.
• Oversight and management of all workflow areas.
• Addressing complex IT issues, system upgrades and implementation, providing training to staff.
• Supporting the Practice Manager with HR including recruitment, staff appraisals, performance, training and so on.
• Ensuring all items logged to GP Team Net are kept up to date and addressed within required timescales (e.g., alerts, significant events, policies, premises).
• Addressing initial complaints and responding appropriately following investigation.
• Support the Practice Manager when required, including attending meetings.
• Supporting the Ops lead with reactive IT issues including laptops and smartcard management.
• Establishing and updating EMIS templates, protocols and searches.

About Manor Practice

Manor Practice provides primary care services to a patient population of 12,500 patients across 2 sites within Wallington. The Practice is currently experiencing rapid growth and is undergoing a transition period having not long ago merged with another practice.

Manor Practice is a friendly, well organised and thriving Practice that benefits from a growing patient list size. The GP partners are dedicated to providing the highest standard of care to their patients and are supported by an excellent team of salaried GPs, ANPs, nurses, HCAs, Clinical Pharmacist, management/operational team, receptionists and administrators. We also work closely with a number of other PCN ARRS roles such as FCP Physios, Health & Wellbeing Coaches, Social Prescribing Link Workers and Mental Health Practitioners.

The Practice is an active member of the Wallington Primary Care Network and is previously rated as Good by the Care Quality Commission. We are a forward thinking practice, who appreciates the need for good work/life balance, supervision and support. Our local Training Hub ensures our staff have access to excellent training and development opportunities. We also support the provision of local services and we currently host some of the extended access services at one of our sites.