Assistant Patient Services Co-ordinator

Integrated Care System; Leeds; On-site; GBP 28,000 - 35,000; Full time

Job summary

Une organisation de la santé réputée recherche un Assistant PSC pour gérer une équipe d'administration des patients, en veillant à la conformité avec les standards NHS. Le candidat idéal possédera une communication efficace, des compétences organisationnelles, et une connaissance des processus administratifs. Vous jouerez un rôle clé dans la coordination des services pour assurer une expérience patient de haute qualité.

Qualifications

• Connaissance approfondie des processus d'administration des patients.
• Expérience en gestion du personnel, y compris le recrutement.
• Compétences en service à la clientèle.

Responsibilities

• Gérer les activités administratives quotidiennes des équipes.
• Assurer la conformité avec la législation en matière de santé.
• Soutenir la coordination des services au sein de la direction.

Skills

Communication efficace

Gestion du temps

Sens de l'organisation

Capacité à travailler sous pression

Interpersonnel

Education

Minimum de niveau GCSE

Diplôme ECDL

Tools

Microsoft Office

Job description

The Referral and Booking Service Department comprises small teams working within specialties. They are responsible for the registration and booking of patients for Outpatient appointments at Leeds Teaching Hospitals NHS Trust, based at St. James's.

The post holder will provide a high-quality service in line with Trust standards and be able to communicate sensitively and effectively with a wide range of people, including medical staff, patients, and colleagues. They will support the Business Service Manager (BSM) and the Business Manager (BM) in delivering the services for the Directorate.

The post holder will be required to coordinate the day-to-day activities of a busy patient administration team and clerical staff, with the ability to organize and motivate their team to meet targets and uphold the Leeds Way Values: Patient-Centred, Collaborative, Empowered, Accountable, and Fair.

The Assistant PSC will manage their defined areas within the Directorate, prioritizing work, developing staff, reviewing working practices to ensure departmental efficiency, and ensuring effective communication structures. They will ensure compliance with legislation regarding Health & Safety, Data Protection, and Confidentiality.

Please note: The hours of work are Monday to Friday, 37.5 hours per week. The post holder may be required to work at other sites if necessary.

Main Duties of the Job

The Assistant PSC will manage their designated areas, prioritize work, develop staff, review practices, and ensure compliance with relevant legislation. They will also support the Patient Services Coordinator and the Business Manager in delivering the Directorate's services.

They may be required to work outside core office hours.

About Us

Our values are fundamental to our identity and work ethic, developed by our staff. They are: Patient-Centred, Collaborative, Empowered, Accountable, and Fair. These guide all our actions and endeavors.

Core values specific to this role include prioritizing service quality, respecting team contributions, recognizing the importance of Data Protection and confidentiality, and maintaining integrity, openness, and honesty.

Leeds Teaching Hospitals is committed to redeploying 'at risk' staff to new roles, and all job adverts are subject to this policy. Delays in the recruitment process may occur; please bear with us and contact the specified contact if needed.

Job Responsibilities

The Assistant PSC will deliver high-quality services aligned with Trust standards, communicate effectively with a range of stakeholders, and support the Directorate's service delivery.

They will manage their areas, prioritize tasks, develop staff, review practices, and ensure compliance with legislation regarding Health & Safety, Data Protection, and Confidentiality.

Staff Supervision includes coordinating daily activities of administrative staff, maintaining communication, participating in recruitment, fostering cooperation with internal and external staff, reviewing staffing levels, training and supervising team members, and conducting performance reviews.

Service Management involves managing waiting lists, ensuring patient appointments meet NHS targets, collecting data, conducting audits, maintaining information systems, and supporting data management and troubleshooting.

The role also includes handling patient inquiries professionally, monitoring administrative processes, managing complaints, and performing general administrative duties.

Additional duties at a comparable level of responsibility may be allocated as needed. The postholder must comply with all relevant regulatory standards.

Person Specification

Experience

• Thorough knowledge of patient Administration Processes
• Experience in staff management, including recruitment and retention
• Proficiency in Microsoft Office and email technology
• Organizational and time management skills, with appreciation for confidentiality
• Previous secretarial/administration experience, with customer service skills
• Understanding of NHS/Trust protocols and policies

Skills and Behaviors

• Professional, diplomatic, and calm under pressure
• Team player
• Effective communication at all levels
• Flexible and reliable
• Ability to adapt to different environments and prioritize work
• Proactive, motivated, and capable of motivating others
• Strong interpersonal and organizational skills
• Experience in dealing with complaints

Qualifications

• Minimum of GCSE level education
• Willingness to develop and learn new skills
• European Computer Driving License (ECDL)