Assistant Patient Pathway Coordinator | Kingston and Richmond NHS Foundation Trust

Kingston Hospital Foundation Trust; Kingston upon Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider is looking for a full-time assistant patient pathway coordinator in Kingston upon Thames. This role involves supporting a multidisciplinary team in managing patient referrals, appointments, and ensuring timely care delivery. The organization emphasizes staff development and wellbeing, providing numerous support resources including mentoring and occupational health services.

Benefits

On-site staff nursery

Wellbeing practitioners

Employee assistance program

Qualifications

• Efficient handling of patient referrals and appointments.
• Ability to manage patient journeys, ensuring timely treatments.
• Strong communication skills for liaising with patients and clinicians.

Responsibilities

• Process and log all patient referrals.
• Schedule appointments with appropriate clinicians.
• Ensure diagnostics and investigations are requested.
• Manage outpatient and elective patient journeys.
• Assist in validating patient tracking lists.

Job description

An exciting opportunity has arisen for a full time assistant patient pathway coordinator to join our Audiology, ENT and Oral Services Administration team.

Working as part of a multidisciplinary team you will support clinicians and management team with providing efficient and timely patient care.

1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
2. Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used and escalate to PPC where this cannot be achieved.
3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
4. Use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
5. Assist in the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action, under direction, where pathways are incomplete to ensure that patients are receiving timely treatment and that Trust Information is robust.
6. Support the identification and escalation of any issues to the PPC which compromises delivery of the 18 week RTT pathway, e.g. lack of capacity either in outpatients or theatres.
7. Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality and escalate to PPC where this cannot be delivered.
8. Ensure details of patients to be admitted are entered onto CRS, recording accurate information.
9. Assist in the scheduling of elective admissions, contacting patients and offering them a choice of admission dates and agree with them the date of admission.

Development and staff wellbeing

Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

This advert closes on Thursday 30 Oct 2025.