Assistant Patient Pathway Coordinator - Centralised Recruitment - B2/3

Integrated Care System; Oxford; On-site; GBP 24,000 - 26,000; Full time

Job summary

An Integrated Care System in Oxford seeks an Assistant Patient Pathway Coordinator. This role involves providing essential administrative support to clinical teams, ensuring smooth operations, and enhancing patient care. Candidates should have strong communication skills, attention to detail, and GCSEs in English and Maths. The position offers meaningful work within a collaborative healthcare environment, with a salary of £24,169 to £25,674 per annum.

Benefits

Flexible working

Professional Development

Health insurance

Retirement plans

Qualifications

• Experience in a healthcare or administrative role is preferred but not essential.
• Strong understanding of Microsoft Office, particularly Outlook, Word, and Excel.

Responsibilities

• Provide administrative support to clinical staff and patients.
• Monitor and manage patient records and communications.
• Maintain patient confidentiality and ensure efficient operations.

Skills

Communication Skills

Attention to Detail

Empathy

Organisational Skills

Microsoft Office

Education

GCSE in English

GCSE in Maths

Job description

Go back Oxford University Hospitals NHS Foundation Trust

Assistant Patient Pathway Coordinator - Centralised Recruitment - B2/3

The closing date is 04 August 2025

Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!

Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.

Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.

Main duties of the job

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

This week are currently recruiting for the following Bands 2 and 3 roles across the organisation:

• Assistant Patient Pathway Coordinator - 37.5 hours per week, John Radcliffe Hospital, Link Grade 2-3

When applying please:

• Include as much detail as possible in the application inc. qualifications, roles and responsibilities
• Include a supporting statement and showcase your skills and experience
• Specify if you have a strong desire to work in a certain department or role type
• Let us know if you want full time or part time work

Shortlisting will be carried out on: W/C 09 June 2025

The interview date for successful candidates will be: 19th June 2025

If you are ready to make a meaningful difference in the lives of our patients and be part of a dynamic healthcare team, we would love to hear from you! Apply now to support our clinical areas and embark on a rewarding journey in the Trust.

Together, we can add invaluable support to our patients and their families, ensuring they receive the best care possible.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Job responsibilities

What we are looking for:

• Strong Communication Skills: Ability to communicate effectively with patients, families, and medical staff.
• Attention to Detail: Accuracy in managing patient records and administrative tasks.
• Empathy and Compassion: A genuine desire to help others and provide exceptional patient care.
• Organisational Skills: Ability to multitask and manage time efficiently in a fast-paced environment.
• Previous Experience: Prior experience in a healthcare or administrative role is preferred but not essential.
• Qualifications: GCSE or equivalent in English and Maths, grades A-C
• Systems Experience: Understanding of Microsoft Office: Outlook, Word, Excel packages

What We Offer:

• Meaningful Work: Your role will have a direct and positive impact on the lives of patients and their families.
• Professional Development: Opportunities for training and career advancement within the healthcare sector.
• Collaborative Environment: Work alongside a team of dedicated and compassionate healthcare professionals.
• Comprehensive Benefits: Flexible working, competitive salary, health insurance, and retirement plans.

Example duties and responsibilities:

• Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
• Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
• Monitor urgent investigation requests to ensure they are processed appropriately.
• Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
• Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• Maintain patient confidentiality at all times.

Please review the individual job descriptions for more information.

Person Specification

Experience & Skills

• MS office and applications (including Word, Excel and Outlook)

Qualifications

• GCSE or equivalent in English and Maths, grades A-C

Communication Skills

• Excellent customer care and communication
• Ability to adapt communication style as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Oxford University Hospitals NHS Foundation Trust

£24,169 to £25,674 a yearper annum/pro rata