Assistant Patient Pathway Coordinator- CAT 9 Rheumatology

Integrated Care System; Reading; On-site; GBP 24,000 - 26,000; Part time

Job summary

An exciting opportunity for an Assistant Patient Pathway Coordinator within a leading healthcare system in Reading. You will support the Patient Pathway Manager by ensuring smooth management of the patient pathway from referral to discharge. Ideal candidates should have relevant qualifications and experience in healthcare settings, along with strong IT and customer service skills.

Qualifications

• Experience using IT systems and patient data systems.
• Experience scheduling outpatient appointments and/or admissions.
• Experience working in a healthcare setting.

Responsibilities

• Point of contact for administrative issues relating to patient pathways.
• Work as part of a multidisciplinary team to manage patient pathways.
• Ensure high levels of patient and clinician satisfaction.

Skills

IT systems

Patient data systems

Customer care

Administrative skills

Education

GCSE or equivalent

A-level or NVQ Level 4 in Business Administration/Customer Care

Job description

Assistant Patient Pathway Coordinator (Band 3 - CAT 9 Rheumatology -Part time)

An exciting opportunity has arisen for a motivated individual to join our Rheumatology Team to assist the Patient Pathway Manager and Patient Pathway Coordinators by carrying out delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decision.

Main duties of the job

To specialise in specific modality appointment bookings but have an overview and knowledge of all booking processes.

To ensure full compliance with scheduling guidelines, protocols and clinical targets whilst identifying and resolving breach situations and the consequences of changes to timetables and potential impact on capacity.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

To be the point of contact for all administrative issues relating to patients pathway of care.

To work as part of a multidisciplinary team and provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

To ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

To provide a consistent approach across the Trust; Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Please refer to the attached Job Description and Person Specification for further details.

Person Specification

Qualifications

• GCSE or equivalent
• Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Experience

• Experience of using of IT systems and patient data systems
• Experience of scheduling outpatient appointments and/or admissions
• Experience of working with patients and providing information regarding their appointments or treatment team
• Experience of working in healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,625 to £25,674 a yearper annum, pro rata.