Assistant Patient Pathway Coordinator- CAT 9 Diabetes andEndocrinology

Integrated Care System; Reading; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare organization in Reading is looking for an Assistant Patient Pathway Coordinator to assist with operational activities in the Diabetes and Endocrinology Team. The role involves managing patient pathways, ensuring compliance with scheduling protocols, and providing administrative support. Candidates should possess GCSEs, relevant administrative qualifications, and experience in healthcare settings. This is an on-site position with a focus on patient satisfaction.

Qualifications

• Educated to GCSE level or equivalent.
• A-level or NVQ Level 4 in Business Administration/Customer Care.
• Experience working in healthcare settings.

Responsibilities

• Point of contact for administrative issues in patient pathways.
• Manage patient pathways from referral to discharge.
• Ensure compliance with scheduling guidelines.

Skills

IT systems usage

Patient data systems

Excellent communication

Administrative support

Education

GCSE or equivalent

A-level or NVQ Level 4 in Business Administration

Job description

Assistant Patient Pathway Coordinator- CAT 9 Diabetes andEndocrinology

Assistant Patient Pathway Coordinator (Band 3 - CAT 9 Diabetes and Endocrinology)

An exciting opportunity has arisen for a motivated individual to join our Diabetes and Endocrinology Team to assist the Patient Pathway Manager and Patient Pathway Coordinators by carrying out delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decision.

Main duties of the job

To specialise in specific modality appointment bookings but have an overview and knowledge of all booking processes.

To ensure full compliance with scheduling guidelines, protocols and clinical targets whilst identifying and resolving breach situations and the consequences of changes to timetables and potential impact on capacity.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

To be the point of contact for all administrative issues relating to patients pathway of care.

To work as part of a multidisciplinary team and provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

To ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

To provide a consistent approach across the Trust; Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Please refer to the attached Job Description and Person Specification for further details.

Please note: This is an on-site role and is not suitable for remote working.

Please note: The advert may close early if we receive a sufficient number of applications.

Person Specification

Qualifications

• GCSE or equivalent
• Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Experience

• Experience of using of IT systems and patient data systems
• Experience of scheduling outpatient appointments and/or admissions
• Experience of working with patients and providing information regarding their appointments or treatment team
• Experience of working in healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.