Assistant Patient Pathway Co-ordinator CDC | Croydon Health Services NHS Trust

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A healthcare service provider in London seeks an Assistant Patient Pathway Coordinator to manage patient administrative issues, ranging from appointment booking to supporting the patient journey from referral to discharge. The ideal candidate will possess strong administrative skills and be proactive in ensuring patient satisfaction within a busy healthcare environment. This role will involve direct communication with patients and clinical staff, contributing to a multi-disciplinary team.

Qualifications

• Proactive individual with strong administrative skills.
• Experience in a healthcare or similar environment is advantageous.
• Excellent communication skills for patient interactions.

Responsibilities

• Serve as the point of contact for administrative issues related to patient pathways.
• Manage patient queries via various communication channels.
• Support the management of the patient pathway from referral to discharge.

Job description

Assistant Patient Pathway Coordinator CDC - Band 3

This is an exciting opportunity for a proactive individual to develop their administrative skills and work within a busy team.

You will serve as the point of contact for all administrative issues related to patients' pathways of care, working alongside consultants and administrative colleagues.

The post holder will be responsible for answering patient queries via telephone, email, and face-to-face, booking clinical appointments, ensuring capacity is used appropriately, problem-solving, managing RTT, and liaising with clinicians.

The interview date is to be confirmed.

The post holder will support the proactive management of the patient pathway from referral to discharge, ensuring the entire process runs smoothly as part of a multi-disciplinary Point of Delivery team (POD).

High levels of patient and clinician satisfaction will be maintained through accessible, customer-focused, and knowledgeable support, following Standard Operating Procedures (SOPs) for consistent role execution and timescales.

Croydon Health Services NHS Trust provides hospital and community services from various clinics throughout Croydon. Established in 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, it employs around 4,100 staff serving a diverse population of over 360,000.

Our main hospital, Croydon University Hospital, is one of London's busiest. We also deliver healthcare outside hospitals through clinics, specialist centers, and home visits, including services by district nursing teams, Allied Health Professionals, community matrons, and Children's Hospital at Home.

We are committed to meeting the rising healthcare demand by fostering innovation and transforming services, emphasizing education and career development for our staff.

Please see the attached supporting document for more detailed information about the role, job description, and person specification.

This advert closes on Friday, 1 August 2025.