Assistant Patient Pathway Co-ordinator CDC

Croydon Health Services NHS Trust; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health service provider in London is seeking an Assistant Patient Pathway Co-ordinator to join their Cardiology Diagnostics Booking Team. The role involves managing patient queries, coordinating appointments, and supporting clinicians. Candidates should have experience in administration or customer service. This is a fixed-term contract for 6 months, ideal for individuals looking to develop their skills in a busy healthcare environment.

Qualifications

• Experience in a busy administrative or customer service environment is desirable.
• Ability to manage a patient pathway and coordinate between clinical and administrative teams.

Responsibilities

• Answer patient queries via telephone and email, book clinical appointments, and liaise with Clinicians.
• Provide administrative support to the Cardiology diagnostics pathway within a multi-disciplinary POD.
• Maintain high levels of patient and clinician satisfaction as a knowledgeable and accessible point of contact.

Skills

Administrative skills

Customer service

Communication

Job description

Overview

Assistant Patient Pathway Co-ordinator CDC – Band 3
Fixed Term Contract - 6 months. This is an exciting opportunity for a proactive individual to develop their administration skills and work within a busy Team.

You will work as part of the Cardiology Diagnostics Booking Team arranging appointments for patients and helping with phone queries relating to the patient's pathway of care, working alongside Cardiac Physiologists, Consultants and administrative colleagues.

The post holder will be the point of contact for all administrative issues relating to patients’ Cardiology diagnostic tests. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway for Cardiology diagnostic testing, ensuring the entire pathway is managed smoothly.

To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

For further details / informal visits contact: Name: Amanda Rose, Principal Cardiac Physiologist. Email: [e-mail], Telephone: [phone].

Responsibilities

• Answer patient queries via telephone and email, book clinical appointments, and liaise with Clinicians.
• Ensure capacity is appropriately used, problem solve, and coordinate with Clinicians and administrative colleagues.
• Provide administrative support to the Cardiology diagnostics pathway within a multi-disciplinary POD.
• Maintain high levels of patient and clinician satisfaction as a knowledgeable and accessible point of contact.
• Adhere to Standard Operating Procedures (SOPs) and defined timescales for role functions.

Qualifications and Experience

• Experience in a busy administrative or customer service environment is desirable.
• Ability to manage a patient pathway and coordinate between clinical and administrative teams.

Additional Details

Seniority level: Entry level

Employment type: Contract

Job function: Health Care Provider

Industries: Hospitals and Health Care