Assistant Patient Pathway Co-ordinator

Integrated Care System; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare organization in Manchester is seeking an Assistant Patient Pathway Co-ordinator to provide administrative support for patient pathways and collaborate with clinical staff. The ideal candidate will have strong computer skills, an understanding of medical terminology, and experience in customer care. This is a great opportunity for those looking to develop their career in the NHS. Salary ranges from £24,937 to £26,598 per annum (pro rata).

Qualifications

• Experience of working in an office environment.
• Experience of working in the NHS or other healthcare setting.
• Willingness to develop good interpersonal and communication skills.

Responsibilities

• Supporting patient pathways and managing administrative tasks.
• Collaborating with clinical staff to ensure smooth operations.

Skills

Customer care

Computer skills

Organization skills

Understanding of medical terminology

NHS service provision knowledge

Education

Business Administration Level 2 or equivalent

A*- C GCSE in English

A*- C GCSE in Math

Job description

Go back Manchester University NHS Foundation Trust

Assistant Patient Pathway Co-ordinator

The closing date is 26 August 2025

Following the introduction of HIVE, our electronic patient record system, the roles and processes for our administrative staff have changed significantly. Our consultants and some of our specialist nurses need a new kind of support to help them support patients through our complex pathways. We are a fabulous team and are looking for new people to join us. You might be at the beginning of your career and want to gain some experience to grow into more senior administrative/managerial roles in the future. You might want a career change and move into the NHS for the first time. Or you might already be on that journey and want to gain some different experience.

Main duties of the job

We're looking for people who are keen to develop, are organised and adaptable. You do need to have good computer skills and be able to follow rules and regulations in terms of our responsibilities in managing patients waiting for appointments and treatments.

You will need to have good communication skills and enjoy working with different colleagues across the organisation. You should also feel comfortable talking to patients either on the telephone or face to face.

About us

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & drive research and innovation through the introduction of Hive; our Electronic Patient Record system launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing a robust infrastructure to encourage and facilitate high-quality research programmes. We're also embarking on our Green Plan, which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, and are committed to protecting your health and wellbeing as we shape the future of our organisation together.

Job responsibilities

The responsibilities include supporting patient pathways, managing administrative tasks related to patient appointments and treatments, and collaborating with clinical staff to ensure smooth operations.

Person Specification

Qualifications

• Business Administration Level 2 or equivalent experience
• A*- C GCSE in English & A*- C GCSE in Math or equivalent

Experience

• Experience of working in an office environment
• Experience of working in the NHS or other healthcare setting

Skills

• Experience dealing with customer complaints and customer care
• Computer and typing skills
• Good organisation skills and willingness to learn
• Understanding of medical terminology
• Knowledge of NHS service provision including the pathway of care and RTT

Personal Attributes

• Willingness to develop good interpersonal, verbal and written communication skills; a team player ready to take ownership; flexible, responsive approach to work; committed to a "Patient/Client First" philosophy; good attendance and timekeeping record
• Ability to prioritise workload and work independently; sensitive and non-confrontational when dealing with colleagues, patients, and relatives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to ensure suitability for the role.

Employer name

Manchester University NHS Foundation Trust

Salary: £24,937 to £26,598 per annum (pro rata)