Assistant Patient Coordinator – Shrewsbury

Skinmd1; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Patient Coordinator to enhance patient experiences in Shrewsbury. This dynamic role combines sales, customer service, and management, requiring a licensed esthetician with a knack for relationship building. You will engage with patients, educate them about aesthetic services, and create tailored treatment plans to help them achieve their goals. Your contributions will not only drive clinic success but also foster a supportive and vibrant community. If you thrive in a fast-paced environment and are passionate about aesthetics, this opportunity is perfect for you.

Benefits

Medical, dental, and vision benefits

10 paid vacation days

401K

Company-paid training

Discounted cosmetic services

Free services for employees

Strong company culture

Qualifications

• Must be a licensed esthetician with management experience.
• 3+ years of sales experience preferred in B2C.
• Exceptional interpersonal and communication skills.

Responsibilities

• Educate patients on services and create customized treatment plans.
• Manage daily clinic operations and support marketing activities.
• Cultivate lasting relationships with patients and community partners.

Skills

Customer Service

Sales

Relationship Building

Aesthetic Treatments Knowledge

Management

Communication Skills

Self-Motivation

Education

Licensed Esthetician

Tools

Patient Management Software

Job description

Assistant Patient Coordinator – Shrewsbury

We are looking for a client-facing sales and marketing professional with a proven track record of success for our Shrewsbury location. The ideal candidate will bring confidence, a proactive yet tactful personality, credibility, and high integrity coupled with an excellent work ethic. They will excel in building relationships and creating lifetime partnerships with patients and thrive in a high-energy environment. Team members work in a proactive environment with self-accountability.

The Assistant Patient Coordinator is responsible for providing all services that we offer while ensuring a positive patient experience. The ideal candidate will bring excellent customer service skills, credibility, and high integrity and has the ability to create lasting relationships with patients built on trust. A love of all things aesthetics with an interest in creating a highly customizable aesthetic care plan for their patients to help them look, feel, and be their best!

Candidate MUST be a licensed esthetician with management experience to be considered for this position!

The Assistant Patient Coordinator is responsible for:

• Educating patients and potential patients on our services and laying out a treatment plan with them that is highly customized to assist them in looking, feeling, and being their best.
• Selling the value of our services to our patients when they visit our clinic during their consultations and treatments.
• Following up with previous patients to continue to cultivate a relationship with them and renew their interest in a potential partnership with Skin MD.
• Creating partnerships in the community and cultivating lasting relationships with patients.
• Supporting and participating in outbound marketing activities with a goal of developing synergistic partnerships with local complementary businesses.
• Partnering with the Patient Coordinator in managing and overseeing daily clinic operations ranging from accounting, scheduling, sales, marketing, client retention, inventory management, and check-in/out of patients on our software/platform.
• Responsible for creating a strong culture within their clinic and capable of motivating others for optimal performance.
• Greeting patients in a friendly manner as they enter the clinic, answering incoming calls, patient scheduling, and pre and post-visit communication.
• Processing patient charts to ensure they have a highly developed treatment plan, adjusting when necessary, and ensuring payments have been made for services.
• Evaluating guests’ suitability for laser, aesthetic, and other non-surgical cosmetic services.
• Following proper protocols for lasers and aesthetic devices. Maintain consistent adherence to established patient care standards, acting as a liaison to the medical director.
• Performing services that include: IPL/Photofacials, Fractional Laser Treatments, DiamondGlow Facials, Laser Hair Removal, EMSCULPT NEO+CoolSculpting Treatments, Venus Legacy, and PICO Genesis Tattoo Removal.
• Knowledgeable in treatment protocols and all services offered plus retail product lines (SkinCeuticals, SkinMedica, Obagi, NeoCutis).
• Other duties as assigned.

WHY SKIN MD?

Compensation and Comprehensive Benefits:

• Competitive compensation and bonus opportunities.
• Medical, dental, and vision benefits.

Paid time off:

• 10 paid vacation days your 1st year.
• 4 PTO days a year.
• 6 paid company holidays – Christmas, New Year's Day, Labor Day, Memorial Day, Thanksgiving, and July 4th.

Additional benefits:

• Employees can receive free services.
• Additional discounted cosmetic services for employee and family.
• Cosmetic product discounts.
• 401K.
• Company-paid training.
• Strong company culture.

QUALIFICATIONS

• A licensed esthetician with management experience.
• 3+ years of sales experience (some business to consumer preferred).
• Experienced in building relationships with patients that have lasting value.
• Proven track record of exceeding annual revenue and profit targets by building relationships.
• Extensive and successful commitment to exceeding customer expectations.
• Exceptional interpersonal and communication skills.
• Must be a self-starter and highly motivated.
• Preferred but not limited to the following industry experience: Esthetic, Cosmetic, Health & Wellness, Weight Loss, Hair Restoration, Plastic Surgery, Med Spa, Lasik, PR and marketing, Fitness, or related industries.

If you are interested in joining a company that values its employees and encourages job ownership in a supportive environment, please apply today! To learn more about SKIN MD and our services please click through our website.