Assistant Patient Administrator - Inpatient Wards

Chelsea and Westminster Hospital NHS Foundation Trust; London; On-site; GBP 22,000 - 24,000; Full time

Job summary

A leading healthcare institution in London seeks a dedicated Assistant Patient Administrator to provide essential administrative support within busy inpatient wards. The successful candidate will deliver a high standard of service to patients and work collaboratively with clinical staff, ensuring smooth operations in a compassionate and professional manner. Weekend shifts may be required, and the position offers opportunities for growth within a top-performing Trust.

Qualifications

• Enthusiastic and empathetic individual.
• Ability to provide excellent customer service at all times.
• Professional demeanor in a healthcare setting.

Responsibilities

• Provide administrative support to the clinical team.
• File paperwork appropriately.
• Answer phones and greet visitors.
• Book appointments and transport as needed.

Skills

Customer service

Administrative skills

Empathy

Job description

Overview

A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.

Assistant Patient Administrator - Band 2 Ward Clerk

We are recruiting for a Ward Clerk in one of our busy wards. We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients and will provide administrative support to a diverse team including clinical staff. The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values. The post holder will contribute to welcoming patients into services in a way that meets their individual needs and will provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where necessary: Wards; Reception.

Some roles may require weekend shifts at multiple sites.

Responsibilities

• Provide administrative support to the clinical team in the area assigned and provide cover across the Trust’s administrative resource.
• File all paperwork appropriately.
• Provide cover across the POD as and when required.
• Ensure all procedures are followed re data capture for service specific outcomes.
• Provide an excellent standard of service to patients at all times.
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.
• Photocopying, filing.
• Answering phones.
• Greeting relatives as they enter the ward.
• Booking follow up appointments.
• Booking transport.

About the Trust

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

Equal Opportunities

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

Application and Closing

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites. This advert closes on Thursday 2 Oct 2025.