Assistant Passenger Transport Planner

Service Care Solutions Ltd; Chichester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in West Sussex is seeking an Assistant Passenger Transport Planner for a temporary role based in Chichester. This hybrid position involves planning transport services to meet community needs and offers a supportive team environment. Ideal candidates will be problem-solvers with communication skills and a commitment to customer service.

Qualifications

• Ability to learn and apply technical planning tools quickly.
• Commitment to customer service and attention to detail.

Responsibilities

• Plan and manage transport arrangements for public and school services.
• Respond to time-sensitive technical queries from residents.
• Collaborate with Senior Planner to deliver customer-focused solutions.

Skills

Problem-solving skills

Strong communication skills

Job description

Assistant Passenger Transport Planner

Location:Chichester (Hybrid)
Contract: Initial 3-Month Temporary Assignment
Hours: Full-Time (Office Hours)
Pay Rate: £18 per hour (Umbrella) (£14 PAYE an hour)

About the Role West Sussex County Council is seeking a motivated and adaptable Assistant Passenger Transport Planner to join their transport planning team based in Chichester. This hybrid role (minimum 2 days in office per week, including Tuesdays) offers a dynamic and rewarding opportunity to help shape and deliver effective transport services across the county.
Passenger transport planning is a fast-paced and varied area. You’ll be helping design and coordinate transport solutions that support a wide range of community needs — from children with Special Educational Needs and Disabilities (SEND) to mainstream school pupils in remote areas, and adults requiring transport assistance.

Key Responsibilities

• Plan and manage transport arrangements for public, school, or adult social care services
• Respond to time-sensitive technical queries from residents, service users, and transport providers
• Collaborate with the Senior Planner and wider team to deliver high-quality, customer-focused solutions
• Utilise specialist planning software (training provided) to coordinate efficient transport routes
• Support continuous improvement of service delivery and maintain accurate records
• Conduct visits to depots and occasionally travel across West Sussex (PPE provided where required)
• Assist with occasional out-of-hours needs (evenings/weekends)

Working Arrangement

• Hybrid working: 2 days per week in the Chichester office (Tuesdays mandatory)
• Remaining days can be worked remotely during standard office hours
• Must be able to travel across the county for depot visits and operational needs

Requirements

• Excellent problem-solving skills and ability to thrive in a fast-paced environment
• Strong communication skills, with a regular requirement to interact in English with the public
• Willingness to travel across the county and work flexible hours if needed
• Ability to learn and apply technical planning tools and processes quickly
• Commitment to customer service and attention to detail

Prior experience in transport planning or logistics is advantageous but not essential — training will be provided.
To Apply:
If you're organised, solution-focused, and looking to gain experience in a vital public service area, apply now to join a supportive team helping people across West Sussex get where they need to go.