Assistant Parts Manager - Cardiff

Euro Commercials Ltd; Cardiff; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as an Assistant Parts Manager in Cardiff, where your passion for customer service and team leadership will shine. This role is pivotal in ensuring the smooth operation of the Parts Department, driving sales, and fostering a positive work culture. Enjoy a rewarding environment with numerous benefits, including life insurance and a commitment bonus. If you thrive in a dynamic setting and are eager to make a difference, this is the opportunity for you.

Benefits

Annual Leave

Life Insurance

Commitment Bonus

Apprentice Tool Allowance

Staff Recruitment Bonus

Referral Fee

Pension

Financial Wellbeing

Eye Tests

Employee Assistance Programme

Qualifications

• Experience in managing a parts department with a focus on customer satisfaction.
• Ability to motivate and manage a team effectively.

Responsibilities

• Ensure efficient operation of the Parts Department and meet customer satisfaction.
• Promote parts sales through various channels and manage team performance.

Skills

Customer Service

Team Management

Sales Promotion

Communication

Education

High School Diploma

Management Training

Job description

Assistant Parts Manager - Cardiff
Reference Number - 0123445567567

Salary: Competitive

About Us

We know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.

In addition to a rewarding, people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials, and a competitive basic salary.

If you would like to learn more about working for Euro Commercials or have any inquiries about an available position or the application process, please fill in the enquiry form provided or call us at the displayed phone number. We look forward to hearing from you soon.

Objective

To ensure the efficient and profitable operation of Cardiff Parts Department, to meet and exceed customer satisfaction and targets.

To manage, control, and motivate the team towards achieving growth in the Parts Department.

Reporting

The Assistant Parts Manager will report directly to the Group Parts Manager.

Responsibilities

• Ensure all incoming calls are answered efficiently and professionally in line with the company’s 3-ring policy by the Parts Team.
• Respond to all email communications, both external and internal, professionally and promptly.
• Maintain a positive working environment for all Parts Team members and foster a one-team culture.
• Ensure all Parts Team members maintain high productivity and performance levels in line with targets.
• Actively promote all parts sales activities through the Trade Parts Team, web sales, marketing campaigns, and manufacturer offers.
• Measure and communicate daily results effectively to all team members.
• Handle all customer requirements professionally and efficiently to enhance customer satisfaction.
• Ensure all manufacturer targets and processes are met.
• Complete all team member reviews and liaise with the Group Parts Manager regarding training and development needs.
• Adhere to all company and manufacturer training requirements.
• Ensure compliance with all Health & Safety policies.

Key Performance Measures

• Meet and exceed Cardiff Parts financial targets to ensure departmental growth.
• Meet and exceed manufacturer purchase targets.
• Create a one-team environment driven by success and making a difference.

Benefits

• Annual Leave entitlement
• Life Insurance
• Commitment Bonus
• Apprentice Tool Allowance
• Staff Recruitment Bonus
• Referral fee
• Pension
• Financial Wellbeing
• Eye tests
• Employee Assistance Programme

Application Process

To be part of the team, apply for the role below:

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