Assistant Parts Manager

Ben Burgess & Co.; Norwich; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in the agricultural sector seeks an Assistant Parts Manager to oversee the Parts Department. This role involves supporting sales, maintaining high customer service standards, and leading a team dedicated to excellent service. Candidates should have relevant experience, strong leadership qualities, and a proactive approach to management.

Qualifications

• Experience in a similar parts role, ideally in agriculture or machinery.
• Strong team player with communication and leadership capabilities.
• Customer-focused with a positive attitude and problem-solving mindset.

Responsibilities

• Support planning and organisation of the department.
• Monitor customer satisfaction and service quality.
• Help achieve parts sales and margin targets.

Skills

Communication

Leadership

Customer service

Problem-solving

Attention to detail

Tools

IT systems

Job description

Swineshead/Old Leake | Full-time, Permanent |OTE up to £40,000 dependent on experience

AtBen Burgesswe are a trusted partner to farmers, contractors, and businesses across Agriculture, Construction, and GroundsCare.

With over 90 years of experience and a deep-rooted commitment to our motto,‘Where Service Still Counts,’we take pride in providing first-class support and innovative solutions that drive real progress.

We’re now looking for an Assistant Parts Manager to support the smooth running of our Parts Department. This is a great opportunity for someone who enjoys working as part of a team, thrives on delivering excellent customer service, and is ready to take the next step in their leadership journey.

About the role

You’ll play a key role in supporting the overall performance and development of the Parts team. Working closely with both internal and external stakeholders, you’ll help lead the day-to-day running of the department — from supporting counter sales and customer enquiries to maintaining stock levels and showroom displays.

You’ll also help train and support the team, ensure processes are followed, and work closely with suppliers and manufacturers to deliver the highest level of service to our customers.

What you’ll be doing:

• Supporting the planning and organisation of the department, including team rotas and seasonal cover
• Monitoring customer satisfaction and ensuring our service always meets expectations
• Helping to achieve parts sales and margin targets, and tracking performance each month
• Working with our suppliers and managing warranty and return claims
• Leading by example on health and safety, showroom standards and process compliance
• Supporting counter sales and maintaining an organised, engaging showroom
• Helping train and develop team members and taking part in recruitment when needed
• Using manufacturer systems such as John Deere CCMS
• Taking part in departmental meetings and contributing to continuous improvement

What we’re looking for:

• Experience in a similar parts role, ideally within the agricultural, groundscare or machinery sector
• A strong team player with good communication and leadership skills
• A hands-on approach and willingness to get involved in all areas of the department
• Customer-focused with a positive attitude and problem-solving mindset
• Good attention to detail, well-organised, and able to manage multiple tasks
• Comfortable with IT systems and open to learning new tools and processes

As a long-standing John Deere dealer, we’re proud to play a part in shaping the future of agriculture. But we’re just as proud of our people. At Ben Burgess, you’ll be part of a business that values trust, teamwork, and delivering for our customers – and that supports you to develop and grow.

If you’re looking for more than just a job – if you want to be part of something bigger – we’d love to hear from you.

Apply online now or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.

If you need any assistance with your application, please contact us at [e-mail] or call 07380 283618.

Assistant Parts Manager

Swineshead/Old Leake | Full-time, Permanent |OTE up to £40,000 dependent on experience

AtBen Burgesswe are a trusted partner to farmers, contractors, and businesses across Agriculture, Construction, and GroundsCare.

With over 90 years of experience and a deep-rooted commitment to our motto,‘Where Service Still Counts,’we take pride in providing first-class support and innovative solutions that drive real progress.

We’re now looking for an Assistant Parts Manager to support the smooth running of our Parts Department. This is a great opportunity for someone who enjoys working as part of a team, thrives on delivering excellent customer service, and is ready to take the next step in their leadership journey.

About the role

You’ll play a key role in supporting the overall performance and development of the Parts team. Working closely with both internal and external stakeholders, you’ll help lead the day-to-day running of the department — from supporting counter sales and customer enquiries to maintaining stock levels and showroom displays.

You’ll also help train and support the team, ensure processes are followed, and work closely with suppliers and manufacturers to deliver the highest level of service to our customers.

What you’ll be doing:

• Supporting the planning and organisation of the department, including team rotas and seasonal cover
• Monitoring customer satisfaction and ensuring our service always meets expectations
• Helping to achieve parts sales and margin targets, and tracking performance each month
• Working with our suppliers and managing warranty and return claims
• Leading by example on health and safety, showroom standards and process compliance
• Supporting counter sales and maintaining an organised, engaging showroom
• Helping train and develop team members and taking part in recruitment when needed
• Using manufacturer systems such as John Deere CCMS
• Taking part in departmental meetings and contributing to continuous improvement

What we’re looking for:

• Experience in a similar parts role, ideally within the agricultural, groundscare or machinery sector
• A strong team player with good communication and leadership skills
• A hands-on approach and willingness to get involved in all areas of the department
• Customer-focused with a positive attitude and problem-solving mindset
• Good attention to detail, well-organised, and able to manage multiple tasks
• Comfortable with IT systems and open to learning new tools and processes

Why join us?

As a long-standing John Deere dealer, we’re proud to play a part in shaping the future of agriculture. But we’re just as proud of our people. At Ben Burgess, you’ll be part of a business that values trust, teamwork, and delivering for our customers – and that supports you to develop and grow.

If you’re looking for more than just a job – if you want to be part of something bigger – we’d love to hear from you.

Apply online now or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.

If you need any assistance with your application, please contact us at [e-mail] or call 07380 283618.

Ben Burgess is a Disability Confident Employer—if you need any adjustments during the application process, just let us know.

OTE up to £40,000 dependent on experience