Assistant Outlet Manager - Breakfast & In Room Dining

TN United Kingdom; ST Andrews; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for an experienced Assistant Outlet Manager to join their dynamic Breakfast and IRD Teams. This role is pivotal in ensuring exceptional service in food and beverage outlets, enhancing customer satisfaction by anticipating guest needs and managing staff efficiently. You'll oversee operations, handle guest requests, and maintain high standards of hygiene and safety. With opportunities for development across Accor properties worldwide, this is a chance to grow in a supportive environment that values its employees. Join a team that prioritizes excellence and customer care.

Benefits

Staff shuttle service to/from St Andrews

Competitive share of TRONC

Gratuities provided

Opportunities for development

Complimentary staff canteen

50% discount in Food and Beverage outlets

Employee rates for Spa treatments

Access to gym and pool facilities

On-the-job training

Access to PressReader for news and magazines

Qualifications

• Experience in a similar role within a 5-star setting is preferred.
• Legal right to live and work in the UK.

Responsibilities

• Oversee food & beverage service and ensure customer satisfaction.
• Manage staff recruitment, training, and operations.
• Maintain records of stock levels and handle customer complaints.

Skills

Customer Service

Staff Management

Food & Beverage Knowledge

Problem Resolution

Education

Experience in a 5-star setting

Legal right to work in the UK

Job description

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Client:

FAIRMONT

Location:

To be specified

Job Category:

Other

EU work permit required:

Yes

Job Reference:

dccac2761d4c

Job Views:

9

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

We are seeking an experienced and dedicated Assistant Outlet Manager to join our Breakfast and IRD Teams. The role involves overseeing the service of Food and Beverage, ensuring maximum customer satisfaction by anticipating guest needs and responding positively to special requests.

• Assist in managing food & beverage outlets and monitor their smooth operation.
• Replenish and control stock and billing processes.
• Attend to guest requests, anticipate needs, and remain present during service.
• Maintain records of payments and expenses.
• Handle customer complaints regarding food and service.
• Manage staff recruitment and training.
• Maintain records of stock levels and financial transactions.
• Assess and review customer satisfaction and preferences.
• Oversee problem resolution as they arise.
• Ensure workplace hygiene, occupational health and safety, and security procedures are followed.

Qualifications:

• Experience in a similar role within a 5-star setting is preferred.
• Legal right to live and work in the UK.

Additional Information:

• Staff shuttle service to/from St Andrews.
• Competitive share of TRONC based on hours worked.
• Gratuities provided on top of salary and TRONC.
• Opportunities for development and growth across Accor properties worldwide.
• Complimentary staff canteen.
• 50% discount in our Food and Beverage outlets.
• Employee rates for Spa treatments and green fees.
• Access to gym and pool facilities.
• On-the-job training and regular social events.
• Access to PressReader for news and magazines.