Assistant Operations & Staffing Manager - Home Counties

Off to Work; Greater London; On-site; GBP 30,000 - 34,000; Full time

Job summary

Off to Work is seeking an Assistant Operations & Staffing Manager based in Surrey to oversee client accounts and manage a dedicated team for various events. You will be responsible for staffing, ensuring exceptional client service, and developing team welfare in a supportive environment. This role requires at least three years of experience in operations management and a strong people-focused skill set.

Benefits

Company-wide profit share

Regular funded social events

Annual company-wide conferences

Personal training and development allowance

Eye care vouchers

Full health screening annually for team members aged 40+

1 celebration day off per holiday year

Qualifications

• Minimum of 3 years in an operations management role.
• Fluency in spoken and written English.
• Driver with own car.

Responsibilities

• Manage a portfolio of client accounts.
• Ensure all shifts are fully staffed with appropriate teams.
• Mentor and nurture the casual team.

Skills

Empathy

Communication

Attention to detail

Creativity

Work ethic

Computer literacy

Tools

Microsoft Office

Hubspot

Job description

Social network you want to login/join with:

Assistant Operations & Staffing Manager - Home Counties, Surrey

Client: Off to Work

Location: Surrey, United Kingdom

Job Category: Other

-

EU work permit required: Yes

Job Reference: edb49773b6ca

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Assistant Operations & Staffing Manager - Home Counties
Based in Surrey

5 days per week, Monday to Sunday

£30,000 - £34,000 per annum (DOE)

We at Off to Work are recruiting an Assistant Operations & Staffing Manager to join our dedicated team looking after the Home Counties and based in our Surrey Office.

Working within the Operations team and under the guidance of the Senior Client Account Managers, you will successfully manage a portfolio of client accounts. Through regular client communication, you will nurture and develop warm and empathic relationships with your client accounts, offer exceptional customer service, and take pride in exceeding our clients’ expectations with teams tailored to their needs.

The Assistant Operations & Staffing Manager will be responsible for multiple events, project manage, and personally ensure the successful delivery of teams of staff to these events. You will be a specialist in profiling and candidate selection for a diverse number of events. Ensuring all shifts are fully staffed with an appropriate team, that hold the right skill set, are immaculate, well-groomed, punctual, and well-briefed.

The Assistant Operations & Staffing Manager will be actively involved in nurturing and mentoring the casual team with a passionate and caring approach, and with open channels of communication. Alongside the rest of the Operations team, you will help to manage the casual teams’ welfare and retention, inspiring the casual team to develop in a professional, fun, and rewarding environment.

The Assistant Operations & Staffing Manager will further develop company and industry knowledge by working alongside our clients and casual team at events; managing client sign-ins; and supporting the Operations team, to in turn develop your client portfolio.

Must haves:

• Minimum of 3 years in an operations management role within 4 or 5-star hotels, premium events, and/or corporate hospitality.
• A real people person with great empathy and excellent communication skills including fluency in spoken and written English. Must be comfortable working telephonically.
• Drive and determination with attention to detail and an innate ability to focus on a variety of tasks.
• Creative and able to find workable resolutions for long-term success.
• Exemplary work ethic.
• Fully computer literate with strong skill in Microsoft Office programs and applications. (Experience with Hubspot or other CRM systems is advantageous but not essential.)
• Driver with own car.

Some of the reasons we love working for Off to Work:

• Open team environment and camaraderie between all regions.
• Company-wide profit share.
• Regular (funded) social events.
• Annual company-wide conferences, held in exciting locations around the world.
• Personal training and development allowance.
• Eye care vouchers.
• Full health screening annually for team members aged 40+.
• 1 celebration day off per holiday year.