Assistant Operations Manager - PBSA (Student Accommodation) - Leicester, England

Ritz Recruitment; Leicester; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in student accommodation is seeking an Assistant Operations Manager to enhance resident experiences and maintain high service standards in Leicester. This role involves overseeing daily operations, managing teams, and fostering strong relationships with stakeholders to ensure compliance and success.

Qualifications

• Experienced Assistant Manager or Manager in student accommodation, hotels, or leisure industries.
• Excellent customer service and administration skills.
• Strong man management skills and leadership qualities.

Responsibilities

• Manage onsite departments and lead team cohesion.
• Drive sales and marketing efforts.
• Ensure smooth daily operations and handle queries.

Skills

Customer service

Leadership

Team management

Sales and marketing

Job description

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Assistant Operations Manager - PBSA (Student Accommodation) - Leicester, England, Leicester

Job Reference: 7d323d9edc1c

Job Views: 4

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

VS/6938

Salary: £30,144 per annum, plus 5% discretionary bonus

Hours: 37.5 hours per week, mainly 8am – 4pm, Monday to Friday, with some late shifts (12pm – 8pm) and weekends

Working across two purpose-built student accommodations in Leicester, the Assistant Operations Manager will be a key part of the property team, delivering excellent resident experiences, maintaining high standards, and ensuring compliance.

You will build strong relationships with your team, stakeholders, contractors, and universities, focusing on customer needs and leading by example.

Your responsibilities include:

• Managing onsite departments and team cohesion
• Leading by example with high service standards
• Driving sales and marketing efforts
• Supporting team in rebooking, events, compliance, safety, and welfare
• Overseeing property appearance and safety standards
• Contributing to property occupancy and resident retention
• Supporting personal and team development
• Ensuring smooth daily operations and handling queries from various departments

Who we’re looking for:

• Experienced Assistant Manager or Manager in student accommodation, BTR, hotels, or leisure industries
• Excellent customer service and administration skills
• Strong man management skills and leadership qualities
• Experience in building management and maintenance issues
• Resilient, decisive, and adaptable
• Self-starter who enjoys a dynamic environment