Assistant Operations Manager - Live Bingo

TieTalent; Nottingham; On-site; GBP 32,000; Part time

Job summary

An established industry player is seeking a dedicated Assistant Operations Manager for their Live Bingo events in Nottingham. This pivotal role involves ensuring smooth operations across online and retail channels while providing exceptional customer service. The ideal candidate will demonstrate leadership and adaptability in a dynamic environment, contributing to the success of live events. With a focus on operational excellence, this position offers an exciting opportunity to be part of a passionate team committed to delivering outstanding experiences. If you're ready to make an impact in the Media & Digital Media industry, this role is for you!

Benefits

Health and wellbeing support

Financial advice services

Access to online learning platforms

Staff discounts on bingo tickets

Option to purchase additional leave

Qualifications

• Passionate about operations management and live events.
• Thrives in dynamic, customer-focused environments.

Responsibilities

• Assist in ensuring a consistent customer experience throughout the Live Bingo journey.
• Monitor and improve KPI performance using data insights.
• Conduct live hosting/presenting and chat hosting duties.

Skills

Operations Management

Customer Service

Team Leadership

Event Management

Customer Experience

Job description

Assistant Operations Manager - Live Bingo

Join to apply for the Assistant Operations Manager - Live Bingo role at TieTalent.

About the Role

Communicating between our Derby and Nottingham offices with a salary of £32,000.00 per annum, we are seeking a dedicated Assistant Operations Manager to join our team at Buzz Bingo in Nottingham. This role is pivotal to our success in the Media & Digital Media industry, ensuring the smooth operations of our Live Bingo events.

Reporting to the Operations Manager - Live Bingo & Chat Stars, you will work as part of a dynamic customer operations team responsible for delivering the live bingo operation across our online and retail channels.

Key Responsibilities

• Assist the Operations Manager and Deputy Manager in ensuring a consistent customer experience throughout the Live Bingo journey.
• Implement the Live Bingo strategy effectively.
• Manage operational aspects and team performance in the absence of senior managers.
• Execute product features and promotions, ensuring standards are met.
• Monitor and improve KPI performance using data insights.
• Ensure proper staffing levels for online, retail, and chat hosting activities.
• Conduct live hosting/presenting and chat hosting duties.
• Provide regular performance feedback and conduct reviews.
• Promote a culture of exceptional customer service and safety.
• Ensure compliance with legal and safety regulations.
• Participate in performance and financial reviews.
• Support quality assurance and social media growth.
• Attend storyboard sessions and contribute to promotional activities.
• Assist in developing new chat games for online customers.

Additional Requirements

Flexibility in working hours is essential, with operations between 8 am - midnight. Travel between Derby and Nottingham is required, and a driving license is preferred. Occasional visits to clubs may be necessary.

Benefits

• Health and wellbeing support including remote GP access and NHS-approved mental wellbeing apps.
• Financial advice services.
• Access to online learning platforms and in-house training.
• Staff discounts on bingo tickets, food, and drinks.
• Option to purchase additional leave.

Ideal Candidate Profile

Passionate about operations management and live events, thrives in dynamic, customer-focused environments, and demonstrates leadership, adaptability, and a commitment to excellent service.

Nice-to-Have Skills

• Operations Management
• Customer Service
• Team Leadership
• Event Management
• Customer Experience

Work Experience

• General Management
• Project Management

Languages

• English

Seniority Level

Mid-Senior level

Employment Type

Part-time

Job Function

Management and Manufacturing

Industries

Technology, Information and Internet

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