Assistant Operations Manager - Live Bingo

Buzz Bingo; Nottingham; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking an Assistant Operations Manager to oversee live bingo operations across online and retail channels. This role is pivotal in ensuring exceptional customer service and operational excellence. You will assist in implementing strategies, managing team performance, and ensuring compliance with legal standards. If you thrive in dynamic environments and are passionate about operations management and live events, this opportunity offers a rewarding career path with ample learning and development opportunities.

Benefits

Wellbeing apps

Mental health support

Financial advisory services

Learning and development opportunities

Staff discounts

Additional leave options

Qualifications

• Experience in operations management, particularly in live events.
• Ability to lead and motivate a team effectively.

Responsibilities

• Assist in delivering a consistent customer experience in Live Bingo.
• Manage team performance and coordinate bingo features and promotions.
• Ensure compliance with legal obligations and create a safe gambling environment.

Skills

Customer Service

Team Management

Operational Standards

Performance Reviews

Social Media Management

Job description

Assistant Operations Manager - Live Bingo

Join to apply for the Assistant Operations Manager - Live Bingo role at Buzz Bingo.

Position Overview

This role offers a salary of £32,000 per annum, based on skills and experience. The position involves managing live bingo operations across online and retail channels, ensuring excellent customer service and operational standards.

Key Responsibilities

1. Assist the Operations Manager in delivering a consistent customer experience throughout the Live Bingo journey.
2. Implement and oversee the Live Bingo strategy and operational standards.
3. Manage team performance in the absence of senior managers.
4. Coordinate the execution of bingo features, promotions, and KPI targets.
5. Ensure optimal staffing levels and effective live hosting, online, and retail operations.
6. Lead and motivate the team to deliver exceptional customer service.
7. Create a safe gambling environment and ensure compliance with legal obligations.
8. Conduct performance reviews and support team development.
9. Manage social media channels and promotional activities.
10. Participate in storyboard sessions and contribute to new game and feature development.

Additional Requirements

• Flexibility in working hours due to operational needs, typically between 8 am and midnight.
• Travel between Derby and Nottingham locations is required; a driving license is preferred.
• Occasional visits to clubs for meetings and growth initiatives.

Benefits

• Wellbeing apps, mental health support, and financial advisory services.
• Learning and development opportunities, staff discounts, and additional leave options.

If you are passionate about operations management and live events, and thrive in a dynamic, customer-focused environment, we look forward to your application.