Assistant Operations Manager

Sasse Limited; North East; On-site; GBP 33,000; Full time

Job summary

A leading operations management company in the North East is seeking an Assistant Operations Manager to ensure efficient operations at contract sites. The ideal candidate will oversee daily tasks, manage staff, and maintain client satisfaction, requiring a proactive, detail-oriented individual with a full UK driving license. Competitive salary of £32,500 per year and opportunities for professional development are offered.

Benefits

Company Pension Scheme

On-site parking

Cycle to work scheme

Discount scheme for family and friends

Qualifications

• Full UK car (B category) driving license is required.
• Proactive and detail-oriented approach is necessary.
• Strong organisational and strategic thinking skills are essential.

Responsibilities

• Oversee day-to-day operations at contract sites.
• Manage staff performance and schedules.
• Maintain high customer satisfaction through effective management.
• Conduct audits to ensure quality standards.

Skills

Strong organisational skills

Proactive attitude

Strategic thinking

Attention to detail

Problem-solving skills

Job description

Overview

Job Role: Assistant Operations Manager
Location: North East (DH1 1TU)
Job type: Permanent, Full Time
Contracted: 40 hours, 5 out of 7 to suit business needs
Salary: £32,500 per year

Benefits:

• Access to company reward & recognition platform
• Opportunities for professional development and advancement
• Positive and supportive work environment
• Company Pension Scheme
• On-site parking
• Cycle to work and Smart Tech Salary sacrifice Schemes (subject to T&Cs)
• Exclusive discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands

Welcome to Sasse, the Home of a family, a business that thrives on the potential of our people and the success of our teamwork. We are currently recruiting for an Assistant Operations Manager for multi sites across North East for Arriva, and we are looking to hear from candidates who are positive, have a can-do attitude and have ambition to grow.

The Role

As an Assistant Operations Manager, you will be at the forefront of our contract sites, ensuring smooth, efficient operations and top-quality service delivery. You will work closely with the Operations Manager to support and lead our on-site teams, ensuring a high standard of service for our clients and maintaining a productive, motivated team environment. This role is ideal for a proactive individual with a can-do attitude and a keen interest in developing a career in operations management.

In this role, you will be responsible for overseeing daily operational tasks, from managing staff schedules and performance evaluations to maintaining client satisfaction through consistent quality checks. You will conduct regular audits to ensure compliance with Sasse standards and work to keep all staff documentation up-to-date, following Health & Safety policies and digital reporting requirements. You’ll support the team in navigating daily challenges, foster a positive team atmosphere, and encourage open communication across the board. In addition to your daily responsibilities, you will report weekly to the Operations Manager on key operational updates and may take on additional tasks, such as payroll processing, to ensure smooth operations in the department.

Key responsibilities include:

• Oversee day-to-day operations at contract sites, ensuring seamless workflow.
• Manage staff performance, schedules, and address employee relations issues.
• Maintain high customer satisfaction through effective client relationship management.
• Conduct regular audits to meet Sasse quality and compliance standards.
• Keep all staff documentation and records current and aligned with regulations.
• Ensure proper digital reporting and process compliance among staff.
• Manage stock control for consumables, equipment, and materials on-site.
• Track and report service delivery compliance and weekly operational updates.
• Support payroll processing as needed.
• Act as Operations Manager in their absence to maintain continuity.

Essential Requirements

• Full UK car (B category) driving licence.
• Be proactive, detail-oriented and willing to positively influence our operational teams.
• Have strong organisational skills and strategic thinking to effectively manage people and processes.
• A pragmatic approach to problem solving and the ability to thrive in a fast-paced environment.

What We Offer

• A company van is provided for work duties only.
• Access to a rewards gateway platform offering substantial discounts online and in-store with top brands.
• Options to participate in a cycle-to-work scheme through salary sacrifice.
• We value ongoing education and offer opportunities for further training and professional development.

Why Join Sasse?

Sasse is a company that prides itself on being at the forefront of technology and recognising the value of people in our organisation. We value our customers and believe that customers and people should be the focus of everything that we do. If that sounds like you, and you want to be part of a fantastic team with uncapped opportunity, we would love to hear from you.

Sasse is an equal opportunities employer, welcoming applicants from all backgrounds and experience levels.