Assistant Operations Manager

GSMA LLC; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Learning & Development

Generous Holidays

Professional Development

Job summary

GSMA is seeking an Assistant Operations Manager to support the Advancing Financial Health in Mobile Money Ecosystems initiative within the InDiFin programme in London. You will help plan, coordinate and deliver programme activities in collaboration with the wider team.

Your responsibilities include tracking deliverables and KPIs, supporting donor reporting, maintaining risk logs, and coordinating procurement and travel. Excellent communication and teamwork are essential.

Qualifications

• Experience in project or programme operations.
• Strong documentation and reporting abilities.
• Proficiency with MS Office and project tools.

Responsibilities

• Support delivery plan and governance for the initiative.
• Track KPIs, deliverables, and donor reporting.
• Coordinate procurement, travel, and events.
• Maintain risk, issue and lessons logs with timely escalation.

Skills

Project Management

Budgeting

Reporting

MS Office

Stakeholder Management

Communication

Teamwork

Agility

Tools

MS Office

Job description

## Assistant Operations ManagerApply: London: Full time: Posted Today: R-03305**Department:** Mobile for Development**Team:** Inclusive Digital Finance (InDiFin)**Location:** London (hybrid working)**Position type:** Fixed Term Contract until 31/10/27**What the hiring manager says***“As an Assistant Operations Manager, you will play a crucial role in supporting the effective delivery of the “Advancing Financial Health in Mobile Money Ecosystems” initiative. You will help coordinate programme operations, financial management, reporting and governance processes, ensuring activities are delivered efficiently and contribute to meaningful impact.”**Kate Zechner, Senior Operations Manager***About the Team**The Mobile for Development (M4D) team drives innovation in digital technology to reduce inequalities in our world. Singularly positioned at the intersection of the mobile ecosystem and the development sector, we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved.The Inclusive Digital Finance (InDiFin) programme drives an inclusive digital finance ecosystem by mobilising providers, policymakers and partners to deliver market innovation and reform – closing the gap between financial access and genuine financial health for underserved populations. The vision of the programme is a world where everyone, regardless of who they are or where they live, can confidently manage daily needs, plan for the future and withstand financial shocks – contributing to more stable, equitable and prosperous societies.Under the “Advancing Financial Health in Mobile Money Ecosystems” initiative, the InDiFin programme will generate evidence on the drivers of financial health, equip mobile money providers (MMPs) with practical, evidence-based tools and implementation support, and embed financial health measurement into MMP product design, strategy, and decision-making.**About the Role**The Assistant Operations Manager role will be an exciting opportunity for an individual with a passion for international development and the role of digital innovation in driving socio-economic impact for the underserved.You will support the “Advancing Financial Health in Mobile Money Ecosystems” initiative by helping to plan, coordinate and deliver programme activities in collaboration with the wider team.The role reports to the Senior Operations Manager, who leads on operational management of the InDiFin team across delivery, reporting (including donor reporting) and business planning. You will work closely with programme teams, as well as colleagues across the wider M4D including, compliance/finance, legal, HR, marketing and subject matter experts.As an Assistant Operations Manager, you will be responsible for the following:* Assist the Senior Operations Managers in tracking and reporting on deliverables and KPIs.* Support the preparation of monthly programme internal reports, and quarterly and annual programme donor reporting.* Maintain programme risk, issue and lessons learned logs, ensuring timely escalation where required.* Assist with programme activity planning and maintain programme’s’ workplans tracking.* Support end-to-end procurement processes including supplier onboarding, contracting, purchase orders and invoice management, in collaboration with the finance team.* Coordinate event planning and logistics, including sourcing and booking venues and liaising with programme teams and marketing.* Manage travel tracking and maintain organised shared filing systems i.e. SharePoint.* Any other duties commensurate with level as requested by the Senior Operations Managers.**About You**The ideal candidate will demonstrate the following skills and experience:* Demonstrable operations and project management experience, ideally within donor-funded projects.* Strong organisational and planning skills, with ability to manage multiple priorities across different workstreams.* Experience supporting budgeting, forecasting and financial processes.* Proven track record in tracking and reporting on project activities.* Strong stakeholder management skills, including the ability to work effectively across teams and manage upwards.* Flexibility and ability to adapt to changing requirements and priorities.* Excellent communication and interpersonal skills.* Ability to work as part of a team, supporting other team members in a busy global environment, across several different geographical locations.* Excellent attention to detail.* Proficiency using MS Office (i.e. Word, Excel, PowerPoint, Teams) and experience with project or grant management systems.* An interest in international development and/or social enterprises in emerging markets.This is a hands-on role requiring a pro-active, self-motivated individual who can work independently and collaborate effectively to support programme success.**About your Skills**Across the diversity of roles at GSMA, there are core capabilities that all GSMA staff need. For this role, there five key capabilities required for this role are **Project Management**, **Communication, Agility, Teamwork** and **Stakeholder Management**.**Project Management:** Fundamental to ensuring activities are well coordinated and delivered effectively. Requires the ability to manage competing priorities, track deliverables and reporting requirements, and maintain accurate documentation and oversight across multiple workstreams.**Communication:** Critical to effective coordination and collaboration. Requires clear and professional verbal and written communication skills, with the ability to convey information concisely, prepare reports, and engage confidently with different audiences.**Agility:** Important in a fast-paced and evolving environment. Requires the ability to adapt quickly to changing priorities, manage multiple demands simultaneously, and respond proactively while maintaining attention to detail.**Teamwork:** Central to successful programme delivery. Requires the ability to work collaboratively across cross-functional and geographically dispersed teams, build positive working relationships, and contribute proactively to shared objectives.**Stakeholder Management:** Fundamental to the success of the programmes. Requires the ability to build strong relationships with stakeholders at all levels, ensuring requirements, timelines and actions are understood and communicated effectively through to completion. Able to manage expectations professionally, follow up on actions and escalate issues appropriately to support successful programme delivery.We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact [e-mail] with your request.**Contract type**Fixed Term Contract (Fixed Term)**Worker type**Employee## **What We Offer**Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.