Assistant Operations Manager

ZipRecruiter; Glasgow; On-site; GBP 35,000 - 48,000; Full time

Job summary

A leading company in public transport offers a full-time opportunity for an Assistant Operations Manager at their Glasgow depot. This role emphasizes leadership, customer service, and a commitment to improving operational practices. Candidates will drive cultural change initiatives and ensure a safe and efficient service delivery while managing multiple teams and fostering collaboration. The successful candidate will enjoy a competitive salary plus benefits including health support, discounts, and a generous holiday package.

Benefits

Health benefits for employees and dependents

Discounted train travel after 6 months

Free bus pass

Cycle to work scheme

25 days holiday + bank holidays

Pension scheme

Flexible working

EAP for mental health support

Qualifications

• Proven leadership skills in unionized environments.
• Strong influencing and negotiation capabilities.
• Budgetary and financial experience.

Responsibilities

• Support the Operations Manager to ensure cost-efficient service delivery.
• Champion cultural change in operational teams.
• Drive staff engagement and performance management.

Skills

Leadership skills

Influencing skills

Customer service focus

Negotiation skills

Safety culture emphasis

Stakeholder management

Education

Certificate of Professional Competence in Passenger Transport

Job description

Job Description

First Bus has a fantastic opportunity for an Assistant Operations Manager to join our Caledonia depot on a full time permanent basis.

Purpose of Role

• To support the Operations Manager to lead cultural change activity across First Glasgow operational depot teams which will realise our ambition of becoming a truly people centric and, ultimately, a customer centric business.
• Champion and sponsor business and cultural change initiatives within remit e.g. “Recover, Better, Bigger, Beyond” and “Our Way”
• To support the Operations Manager to lead a team of people managers (across depots) to ensure safe, punctual, reliable, and cost-effective delivery of services.
• Deliver excellent customer experience, while managing a governance agenda that supports legislative and policy compliance, within the disciplined operations framework.
• Work with the Operations Manager to develop and lead through staff engagement the core principles of service delivery whilst demonstrating reasoned and balanced negotiation on the need to improve and change culture, to sustain business growth
• Act as and support the lead Site Responsible Person for all aspects of depot compliance, governance and the engagement of our people ensuring we establish and maintain a positive working environment.

Main Duties

• Ensure cost efficient delivery of a safe, punctual service
• Manage and deliver agreed key performance indicators
• Drive engagement with staff managers, supervisory, drivers and customers
• Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and supervisors to ensure a consistent customer experience
• Support the Operations Manager to deliver agreed plans and budgets, including established level of service and service quality.
• Ensure staff planning at the depot meets the operating requirements of the business
• Ensure an effective working relationship with recognised trade union representatives and officials
• Manage and plan collision reduction and staff/passenger injury reduction
• Effectively manage the teams in all areas of people management, development, absence management and compliance
• Liaise with external bodies to improve performance of lost miles and punctuality.

Skills/Experience

• Proven leadership skills are essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment
• Strong influencing and negotiation skills
• Excellent customer service focus
• A team builder and driver of high-performance teams
• Certificate of Professional Competence in Passenger Transport would be desirable. A willingness to study for CPC is essential
• A passion for safety and driving to deliver a high performing safety behavioural culture
• Budgetary and financial experience with a capability in logical system analysis to communicate results in formats comprehensible to all disciplines
• Mentoring/coaching skills in the progression of the deliverables of the business
• Aptitude to build and maintain stakeholder relations, indicative of a professional leader
• Capacity to manage and commute between multi-site operations, providing cover when required

Salary- competitive, plus a bonus of up to 15% cash based on business and personal performance

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers24hr, 365 days a year mental healthsupport
• We are also committed to your financial wellbeing, and we offer a platformwith many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months serviceas well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working