Assistant Offer Set Up Manager

Marks and Spencer; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent retail company in the UK is seeking two Assistant Offer Setup Managers to oversee loyalty offer setups. The ideal candidates should have advanced MS Office skills, preferably experience with promotional systems, and the ability to manage data effectively. This role involves enhancing promotional processes and ensuring smooth execution. This is a 12-month fixed-term contract with opportunities for personal development and amazing benefits including discounts and wellbeing support.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training programs

Wellbeing support access

Charity volunteer day

Qualifications

• Experience in promotional or pricing setup systems preferable.
• Knowledge of offer setup processes and automation.
• Ability to troubleshoot from a technical perspective.

Responsibilities

• Own the end-to-end setup of loyalty offers.
• Lead enhancements for new propositions and define operational processes.
• Monitor feedback and troubleshoot operational issues.

Skills

Advanced MS Office skills

Interest in data management

Experience with SQL

Promotional or pricing setup systems

Relationship building

Translate technical data

Tools

Power BI

SQL

Job description

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From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.

As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-oriented colleagues who not only have a passion for our product, but also a strong team-working ethos, creativity, and a healthy commercial aim to join us on our journey.

We are seeking two Assistant Offer SetUp Managers to join our Loyalty team. You’ll own the end-to-end setup of loyalty offers, be the go-to technical authority on all promotional systems, lead enhancements for new propositions, define and refine operational processes, identify opportunities for automation, monitor feedback, troubleshoot operational issues, and step in for the Offer SetUp Manager as needed. You’ll have a real impact on shaping timely, flawless promotion execution and continuous improvement.

To stay close to customers, our support teams are in the office three days a week, as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

Please note this role is a 12-month fixed-term contract / secondment.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits that make working for M&S just a little bit more special…

• After completing your probationary period, you’ll receive a 20% colleague discount across all M&S products and many of our third-party brands for you and a household member.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome with tailored induction and a wide range of training programs to develop your skills.
• Amazing perks and discounts via our M&S Choice portal to maximize your financial and personal wellbeing.
• Access to a fantastic range of wellbeing support for all colleagues, including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about, through a dedicated day away from work.

What you’ll do

Your key accountabilities will include:

• Technical expert. Build knowledge of all offer setup systems across Food, Fashion, Home & Beauty, and Financial Services, including UK and ROI.
• Leading on new propositions. Get involved in scoping meetings for new offer types. Understand what is asked and what is possible, or what needs further investigation or development.
• Move trials into business-as-usual processes, when appropriate. Write the process, train the team, challenge each step for automation improvements!
• Understand offer setup processes, identify opportunities for simplification or automation, and influence outside teams to drive improvements.
• Troubleshooting. Support from a tech perspective when issues arise.

Who you are

• Advanced MS Office skills, especially Excel.
• Interest in data and managing at scale, with experience in systems such as SQL, Power BI, or coding languages preferable.
• Experience with promotional or pricing setup systems is preferable.
• Builds great internal and external relationships to drive smooth cross-functional working.
• Confident in translating technical data to be understood easily by non-technical colleagues.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering exciting opportunities. M&S strives to be an inclusive organization, trusted and admired by colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams where everyone can bring their whole self to work and be at their best. We support each other and work together to win together.

If you need support or reasonable adjustments during the recruitment process, please let us know when completing your application. We will try to put steps in place to help you be at your best through this process.