Assistant Night Manager

Hilton; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent hotel in London is seeking an Assistant Night Manager to oversee the Front Office operations overnight. Responsibilities include maintaining high standards of guest service, maximizing room occupancy, and assisting with various duties as required. Ideal candidates should have supervisory experience in the hotel sector and possess strong leadership and communication skills. Competitive salary and career growth opportunities are offered.

Benefits

Annual salary of £32,106

Smart uniform provided and laundered

Free and healthy meals when on duty

Personal development programs

Team Member Travel Program

28 days holiday including bank holidays

Qualifications

• Previous supervisory experience in Front Office within the hotel sector.
• Positive attitude and good communication skills.
• Flexibility to respond to a variety of work situations.

Responsibilities

• Oversee the entire Front Office operation during the nights.
• Assist the Night Manager in evaluating Guest satisfaction levels.
• Maximise room occupancy and promote hotel services.

Skills

Supervisory experience

IT proficiency

Leadership skills

Customer service

Ability to work under pressure

Communication skills

Tools

Front Office Management Systems

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel. Its location makes it a well-known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant, offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance.

A WORLD OF REWARDS

• Annual Salary of £32,106
• Smart uniform provided andlaundered
• Free and healthy meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with dinner and breakfastafter successfully passing probation
• Modern and inclusive Team Member’s areas

What will I be doing?

• Oversee the entire Front Office operation to maintain high standards during the nights
• Assist the Night Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Serve as a point of contact for regular and important Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct Health and Safety Checks and Night Walks
• Maintain a good status awareness of all hotel areas

What are we looking for?

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector
• Competent level of IT proficiency
• Excellent leadership and management skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Positive attitude and good communication skills
• Flexibility to respond to a variety of work situations

• Ability to work on your own and as part of a team

  It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry

• Previous experience with Front Office Management Systems
• Previous experience with cash handling

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Job: Guest Services, Operations, and Front Office

Title: Assistant Night Manager

Location: null

Requisition ID: HOT0BSWU

EOE/AA/Disabled/Veterans