Assistant Night Manager

Hilton; Liverpool; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Travel perks

Food & beverage discounts

Free meals on duty

Holiday allowance

Employee stock purchase

Pension scheme

High street discounts

Mental health resources

Crisis Concierge

Career development

Job summary

Hilton Liverpool is seeking an Assistant Night Manager to oversee overnight financial operations and deliver the light and warmth of hospitality to guests.

You’ll manage nightly audits, ensure payment integrity, support overnight operations, and coach the team, with competitive pay and travel perks as part of our award-winning culture.

Responsibilities

• Oversee nightly audit process and internal controls.
• Post and reconcile day's financial activity across departments.
• Verify payment accuracy and resolve card discrepancies.
• Identify anomalies and collaborate to improve audit accuracy.
• Support overnight operations and guest issue handling.
• Lead and coach team; monitor performance and morale.

Job description

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Night Manager at Hilton Liverpool, you’re not just overseeing overnight financial operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for each guest.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – Earn up to£29,000 to £30,000 per annum with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days’ holiday including bank holidays, increasing with service.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme – Supporting you as you plan for the future.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.

*Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Here’s what you’ll do during a typical day:

• Manage nightly audits and reconciliation:Oversee the nightly audit process, ensuring accurate financial reporting and adherence to internal controls
• Drive financial reconciliation:Ensure complete and accurate posting and reconciliation of the day’s financial activity across departments
• Ensure payment integrity:Verify accuracy of financial and credit card transactions and resolve complex discrepancies
• Analyze and improve processes:Identify reporting anomalies, assess root causes, and collaborate with department leaders to enhance audit accuracy
• Support overnight operations:Partner with the Night Manager to handle guest issues and assist in emergencysituations as needed
• Inspire and develop the team:Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every teammember:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing theright thing.Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense ofOwnership andaccountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can makea lastingimpact.