Assistant Night Manager

Barons Eden - Hotel and Spa Collection; Hoar Cross; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury spa resort in Hoar Cross is seeking a dedicated Front of House team member. The role emphasizes exceptional guest service and effective team management, driving operational success in a luxurious environment. Ideal for those with strong leadership and customer service skills, this full-time position involves night shifts, ensuring a quality experience for guests. Competitive pay and benefits, including spa access and professional development opportunities.

Benefits

Competitive Rate of Pay

Complimentary use of leisure and spa facilities

Free lunch from staff canteen

Employee Benefits Programme

30% discount on food and drink

Opportunities for professional development

Qualifications

• Proven ability to coach and develop teams.
• Strong organizational and communication skills.
• Commitment to high quality and efficiency.

Responsibilities

• Ensure smooth day-to-day operations.
• Supervise reception and porter teams.
• Maximise revenue and manage costs.
• Conduct performance reviews and training.

Skills

Strong leadership skills

Detail-oriented

Adaptability

Exceptional customer service

Job description

Location:

Hoar Cross Hall, Staffordshire

The Role

As part of our Front of House team you will play a critical role in creating the best first and last impression, from welcoming guests on arrival through to waving our guests off at the end of the day, delivering an experience that brings them back again and again.

This role is key to driving operational success and guest satisfaction in the reception department that features our Porters. The focus of the role is driving the quality standards and incorporating the company’s Vision, Mission and Commitments into the department on a day-to-day basis. Maximising sales, yield and cost management is also a key part of this role.

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals…

Why Join Us

• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• Complimentary use of the leisure and spa facilities.
• Free lunch from our staff canteen.
• Complimentary Spa Day at Hoar Cross Hall or Eden Hall on work anniversaries.
• Employee Benefits Programme.
• Free Parking.
• Discount on overnight stays and spa days.
• 30% discount on food and drink.
• Excellent Induction and training programme.
• Opportunities for professional development and career advancement.
  
  

Role Specification

• Ensure smooth day-to-day operations in alignment with the company’s Vision, Mission, and Commitments.
• Supervise and develop the reception and porter teams, focusing on high-quality service, efficiency, and professionalism.
• Maximise revenue and maintain effective cost management.
• Maintain high standards for reception duties, including handling financial transactions and guest communications.
• Ensure team familiarity with all sales procedures and promotions.
• Conduct regular performance reviews, appraisals, and training.
• Encourage innovation and lead changes.
• Attend meetings and actively participate in departmental improvements.
  
  

Your Skills And Expertise

• Strong leadership skills with a focus on team coaching and development.
• Detail-oriented with strong organizational and communication abilities.
• Adaptability and willingness to embrace change and innovation.
• Commitment to exceptional customer service and efficient operations.
  
  

Shift Patterns

• Full-time
• 42.5 hours per week
• Typical shift pattern: 22:00 – 07:00
• Please note this is a Nights position. Full flexibility is required as the role will include weekends and Bank Holidays.
  
  

People say you can’t choose your family, well we choose you to be part of ours.