Assistant Night Manager

Wotton House; Dorking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in Dorking is seeking an Assistant Night Manager to oversee daily financial transactions and provide exceptional guest service during night shifts. Candidates should have prior experience in hospitality or finance, strong attention to detail, and good communication skills. This position offers competitive benefits and a supportive work environment.

Benefits

Discounted hotel room rates

Enhanced maternity leave

Flexible working arrangements

Life insurance

Free meals on duty

Qualifications

• Previous experience in hospitality, reception or finance roles required.
• Ability to handle guest inquiries professionally.
• Flexibility to work night shifts.

Responsibilities

• Balance and reconcile daily financial transactions.
• Prepare end-of-day financial reports for management.
• Check in late arrivals and assist guests with inquiries.
• Conduct regular security checks throughout the hotel.
• Maintain clear communication with the day team.

Skills

Attention to detail

Good communication skills

Basic IT skills

Tools

Opera

Fidelio

Job description

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

AN EVENING IN THE LIFE OF ASSISTANT NIGHT MANAGER AT OUR HOTEL

What you'll be doing...

• Balance and reconcile daily financial transactions, including room revenue, food and beverage sales, and other charges
• Prepare end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies
• Check in late arrivals, assist guests with any inquiries, and provide overnight front desk support, ensuring a seamless guest experience
• Conduct regular security checks throughout the hotel premises to ensure guest and property safety
• Collaborate with the front office and accounting teams to address any issues identified during the night audit
• Maintain clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded
• Handle any emergency situations overnight, acting as the point of contact and coordinating with necessary departments

WHAT WE NEED FROM YOU

• Previous experience in hospitality, Reception or finance roles, with an understanding of Reception systems such as Opera or Fidelio
• Strong attention to detail and accuracy, particularly in financial reconciliation
• Good communication skills and the ability to handle guest enquiries professionally
• Basic IT skills and familiarity with property management systems (PMS)
• Flexibility to work night shifts and the ability to remain focused and productive

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [emailprotected]