Assistant Night Manager

Hilton Worldwide, Inc.; City Of London; On-site; GBP 30,000 - 31,000; Full time

Job summary

A leading hospitality group in London is looking for an Assistant Night Manager to oversee the Front Office operations. The role entails supervising the team, ensuring guest satisfaction, and managing night audits. Ideal candidates will have supervisory experience in a related field and a strong commitment to customer service. Benefits include a competitive salary, personal development programs, and various team member perks.

Benefits

Salary: £30,500 a year (39 Hours a week)

Smart uniform provided and laundered

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

Holiday: 28 days including bank holidays

Discounted dental and health cover

Guest Experience Day after probation

Modern Team Member’s areas

Qualifications

• Previous supervisory experience in Front Office within hotel, leisure or retail sector.
• Competent level of IT proficiency.
• Excellent leadership and management skills.

Responsibilities

• Oversee the entire Front Office operation.
• Assist Front Office Manager in evaluating Guest satisfaction.
• Complete Night Audit duties.

Skills

Supervisory experience in Front Office

IT proficiency

Leadership and management skills

Customer service commitment

Ability to work under pressure

Positive attitude

Good communication skills

Teamwork

Job description

Job Description - Assistant Night Manager

Hilton London Hyde Park Hotel is seeking an Assistant Night Manager to assist in the night-hour supervision of the Front Office Team.

Job Summary

An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Serve as a point of contact for regular and important Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct Health and Safety Checks and Night Walks
• Maintain a good status awareness of all hotel areas

Requirements

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector
• Competent level of IT proficiency
• Excellent leadership and management skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Positive attitude and good communication skills
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What We Offer

• Salary: £30,500 a year (39 Hours a week)
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member’s areas

Hilton is an equal opportunities employer and welcomes applications from all sectors of the community.