Assistant Night Manager

Hilton; City Of London; On-site; GBP 31,000; Full time

Job summary

A prestigious hotel in London is looking for an Assistant Night Manager to oversee Front Office operations. Responsibilities include ensuring guest satisfaction, performing night audits, and leading the night team. Ideal candidates will have supervisory experience in hospitality or retail, strong leadership skills, and a commitment to excellent customer service. Competitive salary of £30,500 per year offered along with numerous benefits.

Benefits

Smart uniform provided and laundered

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

Holiday: 28 days

Discounted dental and health cover

Qualifications

• Previous supervisory experience in Front Office within the hotel or retail sector.
• Competent level of IT proficiency.
• Excellent grooming standards.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends.
• Complete Night Audit duties.

Skills

Leadership skills

Customer service

IT proficiency

Flexibility

Communication skills

Job description

Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Here at Hilton London Hyde Park our Edwardian Era hotel sits opposite Hyde Park, a short walk from the Central Line at Queensway Station. Kensington Palace, Paddington and the Royal Albert Hall are within a mile. We serve a delicious French cuisine at our restaurant Aubaine, combining the elegance of a Parisian salon with the relaxed ambience of a Provencal bistro and drinks in our Lounge bar.

Here at London Hilton Hyde Park, we create heartfelt experiences for all our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.

Salary: £30,500 a year (39 Hours a week)

WORLD OF REWARDS

• Smart uniform provided and laundered

• Free and healthy meals when on duty

• Grow your Career

• Personal Development programmes designed to support you at every step of your career

• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Team Member Referral Program

• High street discounts with Perks at Work

• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

• Discounted dental and health cover

• Guest Experience Day after successfully passing probation

• Modern and inclusive Team Member’s areas

An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

• Oversee the entire Front Office operation to maintain high standards

• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

• Serve as a point of contact for regular and important Guests

• Complete Night Audit duties

• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

• Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required

• Compile adequate handover to Early staff / Duty Manager

• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Conduct Health and Safety Checks and Night Walks

• Maintain a good status awareness of all hotel areas

What are we looking for?

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector

• Competent level of IT proficiency

• Excellent leadership and management skills

• Commitment to delivering a high level of customer service

• Ability to work under pressure

• Excellent grooming standards

• Positive attitude and good communication skills

• Flexibility to respond to a variety of work situations

• Ability to work on your own and as part of a team

Every job makes the stay.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

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