Assistant Network Manager

Class Technology Solutions Ltd; Langley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Class Technology Solutions Ltd is seeking an Assistant Network Manager to ensure the effective operation of IT support within educational establishments. The ideal candidate will have 2-3 years of experience in IT support, a commitment to quality, and the ability to work under pressure. This role includes various responsibilities from technical support to assisting in the training of staff, as well as opportunities for professional growth and development in a supportive team environment.

Benefits

Company Pension scheme

25 days annual leave (increasing with service)

SAGE Employee benefits

Opportunity to work on diverse projects

Chance to contribute to the company's success

Qualifications

• 2-3 years of experience in an IT help desk or IT Support environment.
• Solid understanding of wired and wireless networks and devices.
• Experience in the education sector is desirable.

Responsibilities

• Provide specialist IT support under the guidance of the Network Manager.
• Assist with training the CTS staff on site.
• Deputize for the Network Manager as required.

Skills

Technical troubleshooting

Interpersonal skills

Attention to detail

Ability to work under pressure

Education

GCSE Grade 5 in Maths and English

A-Level, BTEC, NVQ, or T-Level in relevant subject

Industry qualifications (Microsoft, Cisco, etc.)

Job description

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Benefits: 25 days holiday, company pension scheme, sage benefits

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK.

We are looking for an Assistant Network Manager to be based at one of our client sites

Key Tasks and Responsibilities:

• Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities.
• Assist the Network Manager or Trust Network Manager in the successful operation of the site(s).
• Assist with the training and up-skilling of the CTS staff on site.
• Deputize for the Network Manager as and when required.
• Set up and check hardware and software for normal operation.
• Build and configure networked PCs, this could be a standalone setup or via image deployment.
• Perform maintenance on user accounts, site servers, and cloud platforms.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
• Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
• Monitor and manage stock, cataloging resources and undertaking audits as required.
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
• To be aware of the site's responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
• Follow standard practices to run network monitoring reports or utilities.
• Update asset lists equivalent records for hardware and software onsite.
• Follow standard practices to run network monitoring reports or utilities.
• Update asset lists or equivalent records for hardware and software onsite.
• Follow processes and tasks described in sites disaster recovery and maintenance plans.
• Follow instructions to test site backup and malware protection procedures.
• Ensure all jobs are logged within the help desk and investigated as required.
• Carry out checks on the systems as guided.
• To work with colleagues and others to maintain health, safety and welfare within the working environment
• Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.
• Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate.
• There may be a requirement to work beyond normal hours should emergency work / upgrades on IT systems be needed.

Qualifications and skills:

GCSE Grade 5 or above in Maths and English [CHECK]

A-Level, BTEC, NVQ, or T-Level in a relevant subject

Industry qualifications within the IT sector, include; Microsoft, Cisco, Aruba, Apple, is preferred.

2 - 3 years experience in an IT help desk or IT Support environment

Solid understanding of wired and wireless networks and devices

Ability to work independently and as part of a team under pressure

Impeccable attention to detail and commitment to quality

Experience in the education sector is desirable

Technical troubleshooting and problem management skills

Interpersonal skills sufficient to assist non-technical users of IT

Ability to assess and re-prioritise workloads when circumstances or demands change

Ability to take the initiative when necessary

Competitive salary and benefits package

Opportunity to work on diverse and challenging projects

Exposure to a variety of clients

Chance to contribute to the company's success and growth

Company Pension scheme

25 days annual leave (not including Bank Holidays) increasing with length of service

SAGE Employee benefits

Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.

At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.