Assistant Medical Secretary - Scunthorpe | Northern Lincolnshire & Goole NHS Foundation Trust

Northern Lincolnshire and Goole NHS Trust; Scunthorpe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Scunthorpe seeks Assistant Medical Secretaries to manage referrals and appointments, oversee clinic utilization, and provide essential administrative support. The role requires effective communication and organizational skills to maintain the efficiency of patient services. Join a diverse and inclusive team committed to excellent patient care and supporting staff wellbeing.

Qualifications

• Experience in managing referrals and booking appointments.
• Strong telephone communication skills.
• Ability to oversee clinic utilization and provide administrative support.

Responsibilities

• Manage referrals effectively.
• Book and coordinate appointments.
• Handle telephone queries and support the administrative team.

Job description

Assistant Medical Secretaries are responsible for managing the referral and treatment administrative processes daily and reporting to the Patient Services Team Leader regarding compliance with the Referral to Treatment Access Policy (RTT).

Key responsibilities include:

1. Managing referrals
2. Booking appointments
3. Handling telephone queries
4. Overseeing clinic utilization
5. Providing general administrative support to the wider team

The Humber Health Partnership is one of the largest NHS partnerships, serving over one million patients annually with a budget exceeding £1.3 billion. It comprises two Trusts: Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH). Our partnership aims to deliver world-class hospital and community services for 1.65 million residents.

We employ nearly 20,000 staff across five main hospital sites: Diana, Princess of Wales Hospital, Scunthorpe General Hospital, Goole and District Hospital, Hull Royal Infirmary, and Castle Hill Hospital. As teaching hospitals affiliated with the Hull York Medical School, we are involved in diverse research areas including biomedical, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery, and oncology.

We are dedicated to fostering a diverse, inclusive, innovative, and caring workforce to provide excellent patient care and a positive future for our employees, partnership, and community.

We support flexible working arrangements to promote health, wellbeing, and work-life balance, recognizing their importance in staff recruitment and retention. We encourage open discussions to tailor work patterns that suit individual needs and service requirements, with arrangements developed collaboratively between managers and staff.

Our commitment extends to creating a fair, supportive environment where contributions are valued, and staff well-being is prioritized, aligning with NHS values and the NHS Constitution. We value diversity and welcome applications regardless of age, disability, gender identity, ethnicity, religion, sexual orientation, or personal circumstances.

For more information about Northern Lincolnshire and Goole NHS Foundation Trust and our employee benefits, please visit our recruitment website.

In line with GDPR, our Recruitment & Workforce team will handle your personal data responsibly, and all new employees may be charged for DBS checks if required for their role.

This advert closes on Sunday 27 Jul 2025.