Assistant Medical Secretary - Grimsby | Northern Lincolnshire & Goole NHS Foundation Trust

Northern Lincolnshire and Goole NHS Trust; Grimsby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in Grimsby seeks an Assistant Medical Secretary to manage referral processes and provide essential administrative support. Responsibilities include handling appointments, managing clinic utilization, and addressing patient queries. The ideal candidate should demonstrate strong communication and organizational skills. Flexible work arrangements are supported to promote employee well-being.

Qualifications

• Experience in managing referrals and appointments.
• Strong communication skills for handling telephone queries.
• Ability to provide general administrative support.

Responsibilities

• Manage referrals efficiently.
• Book appointments accurately.
• Handle telephone queries professionally.
• Oversee full utilization of clinics.
• Provide administrative support to the team.

Job description

Assistant Medical Secretaries are responsible for managing the referral and treatment administrative processes daily. They report to the Patient Services Team Leader regarding compliance with all aspects of the Referral to Treatment Access Policy (RTT).

Key responsibilities include:

1. Managing referrals
2. Booking appointments
3. Handling telephone queries
4. Overseeing full utilization of clinics
5. Providing general administrative support to the wider team

The Humber Health Partnership is one of the largest NHS partnerships, serving over one million patients annually with a budget exceeding £1.3 billion. It comprises two Trusts: Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH). Our partnership aims to deliver world-class hospital and community services to 1.65 million people.

We employ nearly 20,000 staff across five main hospital sites: Diana, Princess of Wales Hospital, Scunthorpe General Hospital, Goole and District Hospital, Hull Royal Infirmary, and Castle Hill Hospital. We are involved in extensive research activities across various medical fields and are committed to fostering a diverse, inclusive, and skilled workforce to provide excellent patient care.

We support flexible working arrangements to promote work-life balance and staff well-being, encouraging open discussions to tailor work patterns that suit individual needs and service requirements. Our goal is to create a fair, supportive environment where contributions are valued, and staff health and well-being are prioritized.

We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, ethnicity, religion, sexual orientation, or personal circumstances.

For more information about Northern Lincolnshire and Goole NHS Foundation Trust and our employee benefits, please visit our recruitment website: https://join.humberhealthpartnership.nhs.uk/.

All new employees will be charged for their DBS check if required. This advert closes on Thursday, 17 July 2025.