Assistant Marketing Manager, Health And Pharmacy Services

BOOTS; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading pharmacy and health retailer is seeking a marketing professional to lead CRM initiatives within the Customer Marketing team. The ideal candidate will have a strong background in marketing and a customer-first mindset. You will be responsible for the delivery of health communications and collaborating across teams to optimize customer experiences. The role offers a positive and inclusive working environment, along with generous benefits and flexible options.

Benefits

Boots Retirement Savings Plan

Generous employee discounts

Discretionary annual bonus

Flexible benefits scheme

Access to counselling support

Qualifications

• Background in marketing with CRM experience.
• Understanding of healthcare marketing rules and regulations.
• Excellent relationship and organizational skills.

Responsibilities

• Develop and manage the CRM plan for health and pharmacy.
• Collaborate with stakeholders to respond to marketing needs.
• Review and analyze commercial impact to define opportunities.

Skills

Customer-focused mindset

Strong communication skills

Attention to detail

Analytical mindset

Flexibility

Job description

Closing Date: 23rd September
Location: Nottingham
Contract: Secondment - 12 months
Recruitment Partner: Frankie McCallister-Lyas

Overview

Sitting within the Customer Marketing team, you'll be responsible for developing the marketing plan and managing the delivery of communications for health and pharmacy services. Reporting to the Marketing Manager, you'll work cross functionally with internal and external stakeholders, to deliver the best customer communications whilst driving real commercial results. It's a busy role that requires a customer focused mind-set, strong communication skills, attention to detail and great organisation.

Key Responsibilities

• Responsible for creation, ownership and delivery of the CRM plan for both app and email channels from a health and pharmacy services perspective.
• Working as a member of the healthcare marketing squad to collaborate with key stakeholders to create and respond to briefs based on business objective and need.
• Review and analyse commercial and customer impact to define opportunities.
• Assign KPIs and continually optimise the customer journeys based on KPI result.
• Collaborate with the wider Customer Marketing team to inform the total customer experience.
• Work reactively to facilitate the business asks and work at speed to meet commercial needs.

What You'll Need to Have

• Have a background in marketing, ideally with experience in CRM
• Have experience and understanding of healthcare marketing rules and regulations
• Be a creative individual with a customer-first, analytical mind set.
• Have excellent relationship, organisational and communication skills.
• Be flexible, happy to give something a go, and contribute to lots of different work.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

Our Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.

What's next: If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you'll be notified by email.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.