Assistant Manager York Outlet

TN United Kingdom; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks an enthusiastic Assistant Store Manager to drive retail excellence and strong sales results. In this dynamic role, you will work closely with the Store Manager to enhance customer experiences, manage store operations, and lead a motivated team. Your passion for the beauty market and ability to foster consumer loyalty will be key to building the brand. Join a collaborative environment where your leadership and problem-solving skills will shine, and help create a vibrant shopping experience for customers.

Qualifications

• Experience in customer service and beauty environments is essential.
• Strong relationship skills and the ability to motivate a team.

Responsibilities

• Assist the Store Manager in driving sales and delivering retail excellence.
• Coach the team to achieve exceptional customer service standards.

Skills

Customer Service Experience

Beauty Industry Knowledge

Sales Target Achievement

Team Leadership

Problem Solving

IT Skills

Communication Skills

Job description

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With your high levels of enthusiasm for our brand and belief in the way we do business, you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

More about the role

Customer Experience

As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer-focused store experience daily. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.

Delivery

Retail-related beauty expertise is highly desirable. It is beneficial for our Assistant Store Managers to learn and use internal systems and analyze performance to help manage the store's commercial side. In the ever-changing world of retail, we need people who can monitor and manage change. Our Assistant Store Managers must help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident in coordinating between customers, the team, and the manager. Full knowledge of the beauty market, our competitors, and a passion for our products are essential.

Teamwork and People Management

Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and resolve issues promptly. We are looking for flexible and responsible role models capable of attracting, retaining, and growing talent that reflects the brand.

What we look for

• Experience working within a customer service and/or beauty environment with both sales and service targets
• Working knowledge of shop operation processes
• Demonstrated success in driving sales by leading and motivating a team
• The ability to solve problems in a timely manner
• Willingness to work flexible hours, including holidays, nights, and weekends to meet business needs
• Good IT Skills
• Ability to demonstrate outstanding communication and operational skills
• Flexibility to work across Sunday to Saturday is required

Talent Drivers

Collaborative Skills, Commerciality, Leadership, Personal Conduct, Purpose

Your role in a nutshell

With your enthusiasm for our brand and belief in our business approach, you will share responsibility with the Store Manager to drive the store and team towards retail excellence and strong sales results.