Assistant Manager - Uxbridge (40 hours)

Rituals Cosmetics; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A retail cosmetics brand in London seeks an Assistant Store Manager to motivate the team, oversee operations, and ensure excellent customer service. The ideal candidate will have prior experience in retail or hospitality, strong people management skills, and the ability to drive sales and customer satisfaction in a high-footfall outlet environment. Join us to help create remarkable customer experiences and lead a diverse team.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• Strong ability to encourage and motivate team members.
• Experience in leading a team and driving performance for customer satisfaction.

Responsibilities

• Motivating the team and delivering meaningful shopping experiences.
• Acting as second-in-command and supporting Store Manager.
• Overseeing operational excellence and stock management.

Skills

People management skills

Decision-making skills

Problem-solving skills

Motivation

Coaching

Job description

Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and get the opportunity to grow your skills every day.

Share your talents

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire, and retain a diverse and talented store team. You’ll coach your team members to help them feel more engaged while achieving their full potential. Finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.

Bring all of you

High on energy, low on ego, and with a little bit of humour!

You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager, you are inspiring and performance-oriented.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision-making and problem-solving skills.