Assistant Manager - Totton

TN United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking passionate Assistant Managers to lead their teams in delivering exceptional customer service and maximizing sales. This role involves coaching and developing staff while ensuring the branch operates smoothly. You'll have the opportunity to work with a diverse range of holiday packages and tailor-made experiences, supported by ongoing training. If you have a passion for travel and a commitment to achieving sales targets, this position offers a rewarding environment where you can thrive and make a significant impact.

Qualifications

• 2+ years experience as a Travel Consultant with strong sales skills.
• Excellent communication and customer service skills are essential.

Responsibilities

• Maximising sales and supporting the branch manager's operations.
• Coaching and developing branch staff to achieve sales targets.

Skills

Coaching and Development

Customer Service

Sales Targets

Communication Skills

Numerical Skills

Problem-Solving

Education

Travel Qualification

Job description

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Competitive salary with unlimited bonus potential

We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability.

You will be passionate about helping every customer find their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made experiences, as well as ancillary and insurance products, to achieve both individual and team sales targets.

Our customers are at the forefront of everything we do, so exceptional customer service experience is required.

What will be your key responsibilities?

• Maximising sales and assisting the branch manager to ensure overall profitability of the branch
• Supporting the effective day-to-day operation of the retail branch and foreign exchange bureau
• Supervising, coaching, and developing branch staff
• Providing exceptional customer service to meet customers’ needs
• Participating in promotional events and activities to increase branch exposure
• Using social media to promote offers, generate customer engagement, and sales leads
• Achieving individual sales targets by leading by example
• Supporting the branch manager to maximise staff productivity and motivation
• Ensuring excellent customer service at all times
• Attending managers' meetings, conferences, and promotional events as required
• Performing administrative duties effectively
• Undertaking any other duties relevant to the role
• Conforming to all company policies and procedures, including health and safety
• Treating all employees, customers, and suppliers with dignity and respect
• This job description is not exhaustive but highlights the key responsibilities
• Maintaining branch and staff appearance standards according to company policies

What competencies are we looking for?

• Ability to coach, develop, and motivate a team
• Ability to work towards individual and team sales targets
• Excellent communication and customer service skills
• Good accuracy and numerical skills to interpret financial data
• Enthusiasm and a positive attitude with a commitment to business growth
• Ability to develop employees for job satisfaction and performance

What experience are we looking for?

• At least 2 years’ experience as a Travel Consultant
• A passion for travel and tourism
• Excellent travel product knowledge and familiarity with tour operator systems
• Strong sales and presentation skills
• Problem-solving abilities
• Leadership skills and supervisory experience
• Good organisational and time-management skills
• A recognised travel qualification (desirable)