Assistant Manager - Tolworth, London

Hollywood Bowl Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to join their dynamic team in London. This role offers the chance to thrive in a fast-paced environment, focusing on enhancing customer experiences and supporting team development. With exciting growth plans and a commitment to employee development, you will play a key role in maintaining high operational standards. Enjoy perks like discounts, bonuses, and a supportive work culture that values diversity and inclusion. If you are passionate about leadership and customer service, this opportunity is perfect for you.

Benefits

Bonus scheme

50% off food when working

28 days holiday

Free games vouchers

30% discount on food and drink

Healthcare cash plan

Team Member Support Programme

Enhanced parental leave benefits

Long service awards

Charity donation upon induction completion

Qualifications

• Management experience in leisure, hospitality, or retail is essential.
• A passion for customer service and team development is crucial.

Responsibilities

• Coaching and mentoring the team to enhance performance.
• Managing front-of-house operations and supporting back-of-house.

Skills

Management experience

Customer service

Team development

Willingness to work nights and weekends

Job description

Assistant Manager - Tolworth, London

Are you a highly motivated, engaging manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as an Assistant Manager. In return, you’ll get:

• The opportunity to earn an extra £1 per hour, paid monthly, as part of our bonus scheme
• The chance to earn a centre outperformance bonus
• A 40-hour contract, with additional pay for extra shifts
• 50% off food when working
• Optional pension plan
• 28 days holiday, plus additional days with length of service
• Access to our Centre Manager in Training programme and apprenticeships
• Free games vouchers monthly
• 30% discount on food and drink for you and up to five friends
• Access to our Team Member Support Programme, including counselling, life coaching, cognitive behavioural therapy, and Mental Health First Aiders
• Opportunity to join our healthcare cash plan
• Long service awards
• A £15 donation to our charity partner upon completing induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

As an Assistant Manager, you will receive a thorough induction to set you up for success and ensure you are fully trained across all areas of the busy centre, including lanes, bar and diner, and amusements.

In our fast-paced environment, you will be at the heart of the Hollywood Bowl experience, supporting effective business operations, injecting fun and positivity into the team, and enhancing the customer journey.

Your responsibilities will range from coaching and mentoring the team, to managing front-of-house operations, and supporting the General Manager back-of-house to achieve centre goals and financial targets. You will ensure your centre maintains the highest standards and provides a safe, fun environment for customers.

To be successful, you will have:

• Management experience, ideally in leisure, hospitality, or retail
• A passion for customer service
• Experience in inspiring and developing large teams
• Willingness to work nights and weekends
• A desire for success

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for affordable fun and healthy competition.

Since our listing on the stock market in 2016, we’ve expanded to 74 centres in the UK and 13 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are proud to be market leaders in experiential family entertainment and continue to grow, opening approximately three new sites annually.

We value diversity and inclusion, and are committed to creating a workplace that promotes equal opportunities. We believe that a diverse and inclusive environment makes us more relevant, competitive, and resilient.