Assistant Manager | St Albans

Reiss; St Albans; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Seasonal business wear allowance

Generous employee discount up to 75%

Rewarding bonus and commission

Fitness discounts & cycle to work

Enhanced parental pay & family policy

25 days annual leave

Job summary

Reiss is seeking an Assistant Store Manager in St Albans to lead a premium retail team and deliver outstanding customer service. You will drive sales, manage daily store operations, and mentor staff to achieve commercial goals.

The role requires experience in retail management, a passion for luxury product, and a proven ability to raise business performance and customer satisfaction within a fast-paced environment.

Qualifications

• Previous retail management experience at a similar level.
• Passion for premium or luxury product is beneficial.
• Proven track record of increasing overall business performance.
• Proven track record of delivering excellent customer service through your team.
• Strong commercial product management skills.
• Ability to balance customer service, operational, technical and visual elements.
• Confident working under pressure in a fast-paced retail environment.
• Self-motivated, focused and driven to achieve team and individual goals.
• Great people manager with strong communication skills.

Responsibilities

• Oversee day-to-day running of the store.
• Identify opportunities to drive sales and profitability.
• Aim to exceed KPI targets.
• Inspire the team to deliver exceptional service through training.
• Implement and maintain effective operational processes and administration.
• Assist with recruitment and conduct performance/probation reviews.
• Deputise in the absence of the Store Manager.

Skills

Retail management

Premium/luxury product

Customer service excellence

Visual merchandising

People management

Job description

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s the role about?

Join our dynamic retail team in St Albans, on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

Who you are

• You’ll have previous retail management experience at a similar level
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering excellent customer service through your team
• Be highly visual and have strong commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What you’ll be doing

• Supporting with overseeing the day-to-day running of the store
• Identifying opportunities to drive sales and maximize profitability
• Achieving with the aim to exceed targeted KPI’s
• Inspiring the team to deliver exceptional service through regular service and product training
• Implementing and maintain effective and efficient operational processes, procedures and administration
• Supporting with recruitment and conducting performance/probation reviews
• Deputise in the absence of the Store Manager

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding bonus and commission structures.
• Fitness discounts & cycle to work programme.
• Enhanced parental pay & family friendly policies.
• 25 days annual leave.

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.