Assistant Manager - Spa & Wellness

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Peninsula London is seeking an Assistant Manager - Spa & Wellness to lead daily operations in a luxury spa environment. This role involves maintaining high service standards, managing guest feedback, and ensuring exceptional cleanliness and service delivery for an award-winning experience.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Previous experience in a similar role within a luxury hotel environment.
• Working knowledge of financial and operational performance in a multi-functional spa.
• Ability to communicate effectively and strong leadership skills.

Responsibilities

• Manage daily operational issues within the Spa and Wellness facilities.
• Monitor service standards and guest satisfaction, ensuring brand standards are met.
• Ensure maintenance and cleanliness of spa facilities and delegate tasks.

Skills

Leadership

Communication

Attention to detail

Proactive

Job description

The Peninsula London is excited to announce we are seeking an Assistant Manager - Spa & Wellness to join the Spa & Wellness team.

A serene oasis encompassing the spacious, quiet lower floor of the hotel, The Peninsula Spa and Wellness Centre will offer an array of therapies – both ancient and modern – for optimising and beauty. The facility includes seven private rooms where guests can receive massages, face and body treatments, and balancing rituals incorporating Ayurvedic aromatherapy. There are also separate steam rooms and saunas for men and women, and relaxation lounges with heated chaises.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Take overall site responsibility for daily operational issues within the Spa and wellness facilities including accurate scheduling, service recovery, continuous coverage, and efficient service delivery.
• Monitor standards of service and client satisfaction taking necessary action to ensure Brand and Group standards are maintained. Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles and a focus on Life Lived Best Operating Principles.
• Is responsible for managing and ensuring the impeccable maintenance and cleanliness of spa facilities. Ensure completion of daily checklists and hourly walkthroughs and routine preventative maintenance. Delegate and supervise the completion of all maintenance improvements. Recommend improved cleaning products or cleaning methods toward optimal levels of sanitation and cleanliness.

General requirements

• Previous experience in a similar role, within a luxury, hotel environment or similar.
• Working knowledge and responsibility for financial and operational performance of a multi-functional spa, including experience in Spa Marketing and Sales implementation.
• Ability to communicate effectively with the team, management and guests. Strong leadership, respectful, supportive and driven.
• Passionate (quality, guest, attention to detail) Pro-active, Self-Motivated

We are delighted to receive your CV and will liaise with suitable candidates directly.

CONTACT US

Scan or click (on mobile) the QR code to chat directly with our People and Culture team