Assistant Manager - Sheerness (Mat cover)

TN United Kingdom; Sheerness; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an experienced Assistant Manager for maternity cover in Sheerness. In this dynamic role, you will support the branch manager in coaching a team and ensuring high standards of customer service. Your passion for travel will shine as you assist customers in finding their ideal holiday experiences. With a focus on sales targets and team motivation, this position offers a fantastic opportunity to make a significant impact while enjoying a competitive salary and unlimited bonus potential. Join a company that values its employees and customers alike, and help drive the success of the branch.

Qualifications

• 2+ years as a Travel Consultant with excellent product knowledge.
• Experience in a supervisory role with strong leadership skills.

Responsibilities

• Maximise sales and assist in day-to-day branch operations.
• Coach and develop staff to deliver exceptional customer service.

Skills

Team Coaching

Customer Service

Sales Target Achievement

Communication Skills

Problem Solving

Education

Recognised Travel Qualification

Job description

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Assistant Manager - Sheerness (Mat cover), Sheerness

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Client:

Hays Travel

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

31dccb895372

Job Views:

14

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Competitive salary with unlimited bonus potential

Maternity Cover

We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability.

You will be passionate about finding every customer their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets.

Our customers are at the forefront of everything we do, so exceptional customer service experience is required.

What will be your key responsibilities?

• Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
• Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
• Assisting with the supervision, coaching, and development of branch staff
• Identifying and meeting customers’ needs by providing exceptional customer service at all times
• Participating in promotional events and activities to increase exposure of the branch
• Using social media to promote offers, generate customer engagement, and sales leads
• Leading by example in achieving individual sales targets and objectives
• Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
• Ensuring that excellent customer service experience is provided at all times
• Attending managers' meetings, conferences, and other promotional events as required
• Effectively performing administrative duties
• Undertaking any other duties that may fall into the job criteria
• Conforming with all company policies and procedures, including health and safety
• Treating all employees, customers, and suppliers with dignity and respect
• This job description is not exhaustive but highlights key responsibilities
• Ensuring both branch and staff appearance conform to company standards

What competencies are we looking for?

• Ability to coach, develop, and motivate a team
• Ability to work towards individual and team sales targets
• Excellent communication and customer service experience
• Good accuracy and numerical skills with the ability to understand and interpret financial statistics
• Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
• Ability to assist with the development of employees to maximise job satisfaction and performance

What experience are we looking for?

• At least 2 years’ experience as a Travel Consultant
• Passionate about travel and tourism
• Excellent travel product knowledge with a good working knowledge of tour operator systems
• Good sales and presentation skills
• Problem solving skills
• Good leadership skills and experience of working within a supervisory role
• Good organisational and time-management skills
• A recognised travel qualification (desirable)