Assistant Manager - Sheerness (Mat cover)

Hays Travel; Sheerness; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency seeks an Assistant Manager in Sheerness for maternity cover. The role encompasses coaching a team, driving sales, and ensuring an exceptional standard of customer service. Ideal candidates will have strong travel product knowledge and at least two years' experience in a supervisory role within the travel sector.

Qualifications

• At least 2 years’ experience as a Travel Consultant.
• Passionate about travel and tourism.
• Good travel product knowledge and familiarity with tour operator systems.

Responsibilities

• Maximising sales while assisting the branch manager to ensure profitability.
• Supervising, coaching, and developing branch staff.
• Providing exceptional customer service at all times.

Skills

Coaching

Customer Service

Sales Target Achievement

Communication

Education

Recognized travel qualification

Job description

Assistant Manager - Sheerness (Mat cover), Sheerness

Client: Hays Travel

Location: Sheerness

Job Category: Other

EU work permit required: Yes

Job Reference: 31dccb895372

Posted: 18.06.2025

Expiry Date: 02.08.2025

Job Description:

Competitive salary with unlimited bonus potential

We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability.

You will be passionate about finding every customer their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages, tailor-made holiday experiences, as well as ancillary and insurance products, to achieve both individual and team sales targets.

Our customers are at the forefront of everything we do, so exceptional customer service experience is required.

What will be your key responsibilities?

• Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
• Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
• Supervising, coaching, and developing branch staff
• Identifying and meeting customers’ needs by providing exceptional customer service at all times
• Participating in promotional events and activities to increase branch exposure
• Using social media to promote offers, generate customer engagement, and sales leads
• Leading by example in achieving individual sales targets and objectives
• Supporting the branch manager to achieve maximum staff productivity while maintaining staff motivation
• Ensuring excellent customer service at all times
• Attending managers' meetings, conferences, and promotional events as required
• Performing administrative duties effectively
• Undertaking any other duties that fall within the job criteria
• Conforming with all company policies and procedures, including health and safety
• Treating all employees, customers, and suppliers with dignity and respect
• Ensuring branch and staff appearance conform to company standards

What competencies are we looking for?

• Ability to coach, develop, and motivate a team
• Ability to work towards individual and team sales targets
• Excellent communication and customer service skills
• Good accuracy and numerical skills with the ability to interpret financial statistics
• Enthusiasm and a positive attitude with a commitment to business growth
• Ability to develop employees to maximize job satisfaction and performance

What experience are we looking for?

• At least 2 years’ experience as a Travel Consultant
• Passionate about travel and tourism
• Good travel product knowledge and familiarity with tour operator systems
• Strong sales and presentation skills
• Problem-solving abilities
• Leadership experience in a supervisory role
• Good organizational and time-management skills
• A recognized travel qualification (desirable)