Assistant Manager - Samsung Experience Store

TN United Kingdom; Bristol; On-site; GBP 39,000 - 44,000; Full time

Job summary

An established industry player seeks an Assistant Manager for its Samsung Experience Store in Bristol. This role is pivotal in achieving brand goals while ensuring exceptional customer service and operational compliance. You will lead and inspire a diverse team, manage store standards, and foster a culture of continuous learning and development. With a passion for technology and a commitment to customer satisfaction, you will thrive in this dynamic environment. Join a team that values your growth and offers numerous perks, including a birthday holiday and well-being tools, making this opportunity not just a job, but a career path in the tech retail industry.

Benefits

Birthday Holiday

Perks and Rewards (Discounts across multiple retailers)

Monthly Bonus Potential

Well-being Tools and Platform

Mental Health First Aid Access

Seeded Devices – including the latest Flagship Device!

Employee Assistance Platform

Annual partnership with National Charities

Celebrations of Awareness Days and Religious Holidays

Qualifications

• Proven track record in people management and leadership.
• Strong communication skills to inspire team commitment.

Responsibilities

• Ensure safety and well-being of customers and team members.
• Champion exceptional customer experiences and satisfaction.

Skills

Leadership Experience

Effective Communication

Adaptability

Commercial Acumen

Passion for Technology

Continuous Learning

Management Experience

Job description

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Client:

Partner Retail Services

Location:

Bristol, United Kingdom

Job Category:

Retail

EU work permit required:

Yes

Job Reference:

a46f2cc69c6b

Job Views:

29

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Hours: 40 Hours

Bonus: 20% potential OTE £39,600 - £43,200 with Additional Incentives throughout the year!

Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you at the Samsung Experience Store in Bristol as an Assistant Manager!

Role Summary:

As the Assistant Manager, you will play a crucial role in achieving the PRS & Samsung goals. You'll be responsible for aligning with the PRS & Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products.

Core Responsibilities:

• Health & Safety: Always ensure the safety and well-being of our customers and team members.
• Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
• Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals.
• Adherence to PRS Policies: Following and implementing PRS processes, guidelines, and policies to ensure operational compliance.
• Store Standards and Operations: Always maintaining the store's impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer.
• Store Manager Support: Deputise for the Store Manager in their absence, ensuring seamless operations.
• Shift Management: Handle key holding and general shift management to keep things running smoothly.

Skills and Experience:

• Leadership Experience: Proven track record in people management, leadership, and direction.
• Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
• Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
• Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
• Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
• Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
• Management Experience: Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team.

At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.

What we can offer you:

• Birthday Holiday
• Perks and Rewards (Discounts across multiple retailers)
• Monthly Bonus Potential
• Well-being Tools and Platform
• Mental Health First Aid Access
• Seeded Devices – including the latest Flagship Device!
• Employee Assistance Platform
• Annual partnership with National Charities
• Celebrations of Awareness Days and Religious Holidays