Assistant Manager Retail

Boots UK; Tendring; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading health and beauty retailer in England is seeking an Assistant Manager to support store operations and enhance customer care. The role involves inspiring the team, managing performance, and ensuring efficient pharmacy services. Ideal candidates will have experience in a customer-facing role and a collaborative spirit. This position offers a range of benefits including employee discounts and a retirement savings plan.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Access to free 24/7 counselling and support

Qualifications

• Experience leading a team within a customer facing setting.
• Understanding of performance goals through team coaching.
• Collaborative personality in a team-centred environment.

Responsibilities

• Lead team to deliver business growth by providing care.
• Responsible for team performance and regular coaching.
• Ensure efficient retail and pharmacy operations.

Skills

Team leadership

Customer service

Coaching

Data interpretation

Job description

Overview

As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Responsibilities

• You will lead your team to deliver business growth by providing care to our customers and patients
• You'll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews
• Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers\' expectations
• Conduct regular reviews, audits and risk assessments to protect patient and public safety
• Interpret data, trends and insights to work at pace and react to the changing needs of the customer
• Experience leading a team within a customer facing setting
• An understanding of how to achieve performance goals through inspiring and coaching a team
• A collaborative personality and able to succeed in a team-centred environment

Qualifications

• Experience leading a team within a customer facing setting
• An understanding of how to achieve performance goals through inspiring and coaching a team
• A collaborative personality and able to succeed in a team-centred environment
• Experience working within community pharmacy
• Confidence with navigating and embracing new technology

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.