Assistant Manager Retail

Boots Opticians; Colchester; On-site; GBP 25,000 - 28,000; Part time

Job summary

A leading optical retailer in Colchester is seeking a Retail Assistant Manager with a passion for customer service and team leadership. You will inspire your team, ensure operational excellence, and enhance customer experiences, particularly during the busy weekend shifts. This role requires a collaborative spirit and a track record in team performance. Competitive benefits and flexibility offered.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Experience leading a customer-facing team.
• Ability to achieve performance goals through inspiring a team.
• Collaborative personality conducive to teamwork.

Responsibilities

• Lead team to provide excellent customer care.
• Conduct regular reviews and coaching sessions.
• Ensure operational efficiency in retail and pharmacy.

Skills

Team leadership

Customer service

Communication

Job description

Overview

As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key responsibilities

• You will lead your team to deliver business growth by providing care to our customers and patients
• You’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews
• Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers’ expectations
• Conduct regular reviews, audits and risk assessments to protect patient and public safety
• Interpret data, trends and insights to work at pace and react to the changing needs of the customer

What you’ll need to have

• Experience leading a team within a customer facing setting
• An understanding of how to achieve performance goals through inspiring and coaching a team
• A collaborative personality and able to succeed in a team-centred environment

It would be great if you also have

• Experience working within community pharmacy
• Confidence with navigating and embracing new technology

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you — find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What’s next

If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Need To Know

Retail Assistant Manager (Weekend Focus)
Are you a natural leader with a passion for retail and a knack for creating exceptional customer experiences? We are looking for a highly motivated and customer-focused Retail Assistant Manager to join our team, specifically for our busy weekend shifts. In this role, you will be the key to our weekend success, ensuring smooth operations and motivating our team to deliver top-notch service. You will work closely with the Store Manager to support daily activities, drive sales, and maintain our high standards

Closing date

10-Oct-2025

Business Area

Retail

Function

Retail Management, Store Colleagues

Keywords

Retail, Stores, Management, Customer, Assistant Manager, Customer Service, Manager, FMCG, Store Leadership, Sales, Retail Sales, Trainee

Hours per week

17

Latitude,longitude 1

51.883615784,0.8324108428

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekends

Airport

No

Hours per week

8 to 16 hours per week

Company

UK Stores

Division

16 - United Kingdom

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

6 - East

Area

158 - Ipswich and Northeast Essex

Store

6436 - COLCHESTER TOLLGATE CTR

Req Posted Date

18-Sep-2025

County

Essex

Country

UK

Address 1

Unit 9 Tollgate Centre

Address 2

Stanway

Address 3

Colchester