Assistant Manager - Reading

Work.Life; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant flex workspace provider dedicated to fostering a supportive community in Reading. As a community lead, you will drive sales initiatives, manage member relationships, and ensure a fantastic working environment. With competitive benefits and a commitment to mental well-being, Work.Life offers an enriching workplace for individuals who thrive on teamwork and engagement.

Benefits

25 days holiday per year excluding Bank Holidays

£75/month towards mental & physical wellbeing

Flexible working policy

4 paid charity days per year

Quarterly team socials

Wellness opportunities like yoga & self-space sessions

Team joy budget for team activities

Discounts with local businesses

Qualifications

• Successful prior sales and customer service experience.
• Experience in managing operational tasks effectively.
• Ability to engage and develop relationships with members.

Responsibilities

• Drive income through membership sales and retention strategies.
• Maintain high occupancy and client satisfaction.
• Oversee community events and ensure smooth operations.

Skills

Sales experience

Customer service

Organizational skills

Interpersonal skills

Job description

Work.Life is a flex workspace provider for businesses who care about people.

We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better.

Your role

We are looking for passionate, pro-active individuals who can support in driving one of our flagship businesses as if it were their own, building an incredible community of members in the process. Must be a people-person, fun-loving, organised, insanely efficient, and someone who doesn’t mind getting their hands dirty if necessary!

Your role is to be the glue to keep our community together and to help make Work.Life a place where our members love to work, giving them everything they need to run their businesses smoothly.

We trust our teams to run their spaces like their own businesses, which means driving sales, keeping the businesses profitable, and operating spaces we can all be proud of. If this is something you can handle; we want to hear from you.

Your day to day

Sales & Revenue

Support driving income in your space to achieve your budgets. Along with your Membership Manager, you’ll own membership enquiries that come your way, and undertake pro-active sales initiatives to increase interest.

Maintain 100% occupancy by delivering on (and exceeding!) the expectations of your members and encouraging successful contract renewals.

Seek out and maximise additional revenue opportunities such as meeting rooms, event hire, printing, office extras, IT, weekend space hire, food & beverage extras, and so on.

Help manage membership administration such as contract and invoice management.

Space Operations

Onboard new members effectively, getting them off to a great start.

Support management of space overheads to achieve your budgets

Ensure the building runs smoothly and our facilities and amenities are kept to a great standard

Work directly with management on any issues to ensure the highest level of member experience and satisfaction. Go the extra mile!

Create a collaborative community

Check in regularly with members to understand their pain points, what’s working, and how we can continue to improve.

Develop Work.Life’s presence within the wider local community; we want you to be an ambassador for what we do and what we believe in!

Oversee events from weekly, space-wide events to unique events that you design and put on for your community.

You’ll effectively be a leader and positive influence for our Membership Assistants, guiding them to thrive in their roles.

Be part of our growth strategy

Help grow Work.Life through your entrepreneurial, solution-oriented approach to running a great space and a great business.

Be a key part of our mission to help more people be happier at work.

About You

You’ll be persuasive & engaging as well as a great listener – able to understand existing members’ needs as well as potential new ones.

You’ll have some previous successful sales experience.

You’ll have demonstrated customer service experience, and a proven ability to add value to your customers.

You have good exposure to an in-person operation, and a demonstrable ability to deliver great standards and service at all times.

You’ll have an entrepreneurial spirit and be excited to be part of a team running their own business.

We’d also love it if

You’ve coached or directly managed others.

You can demonstrate successful project management experience.

You are familiar with commercial responsibilities, such as managing budgets or a P&L.

Why you’ll love Work.Life

Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.

Amazing ‘HQ’ in Reading, where you’ll mainly be based

A supporting & friendly team of hard-working people

25 days holiday per year excl. Bank Holidays (additional day per year in the business up to 30 days)

£75/month towards your mental & physical wellbeing

Team joy budget to be spent together with your team

Flexible working policy

Personal development & training opportunities

4 paid charity days per year

Quarterly team socials

Wellness opportunities like yoga & self-space sessions

Discounts with brilliant local businesses

The need to knows

The start date for this role is ASAP, but we’ll wait for the right person

The interview process will be: a virtual phone interview - in person for round 2 - coffee chat with Head of Membership - referencing

Amelia Kaye will be the hiring manager for this role.

Ready to join the Work.Life way? We’re excited to hear from you.

At Work.Life, we’re committed to providing an inclusive environment for our team and our members, as we believe that diversity breeds a more innovative, creative, and caring culture.

We’re an equal opportunity employer. Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status.

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