Assistant Manager - Preston Fishergate

TN United Kingdom; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A forward-thinking company is seeking an Assistant Manager to join their dynamic team in Preston. This role involves coaching and developing a team of consultants, ensuring high standards of customer service, and maximizing sales. With a focus on delivering exceptional holiday experiences, you will lead by example, motivate your team, and participate in promotional activities. If you are passionate about travel and possess strong leadership skills, this opportunity offers a chance to thrive in a supportive environment with ongoing training and development. Join a team that prioritizes customer satisfaction and drives business growth.

Qualifications

• 2+ years of experience as a Travel Consultant required.
• Strong sales and presentation skills are essential.

Responsibilities

• Assist the branch manager in maximizing sales and profitability.
• Coach and develop branch staff to ensure exceptional customer service.
• Participate in promotional events to increase branch exposure.

Skills

Team Coaching

Sales Target Achievement

Customer Service

Communication Skills

Numerical Skills

Problem Solving

Organizational Skills

Education

Travel Qualification

Job description

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Assistant Manager - Preston Fishergate, Preston

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Client:

Hays Travel

Location:

Preston, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d0d24af7a781

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Competitive salary with unlimited bonus potential

We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service to maximize sales and overall profitability.

You will be passionate about helping every customer find their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, to achieve both individual and team sales targets.

Our customers are at the forefront of everything we do, so exceptional customer service experience is required.

What will be your key responsibilities?

• Maximizing sales, whilst assisting the branch manager to ensure the overall profitability of the branch
• Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
• Assisting with the supervision, coaching, and development of branch staff
• Identifying and meeting customers’ needs by providing exceptional customer service at all times
• Participating in promotional events and activities to increase exposure of the branch
• Using social media to promote offers, generate customer engagement, and sales leads
• Leading by example in achieving individual sales targets and objectives
• Assisting and supporting the branch manager to achieve maximum staff productivity while ensuring staff motivation is maintained
• Ensuring that excellent customer service is provided at all times
• Attending managers' meetings, conferences, and other promotional events as required
• Performing administrative duties effectively
• Undertaking any other duties that may fall into the job criteria
• Conforming with all company policies and procedures, including health and safety
• Treating all employees, customers, and suppliers with dignity and respect
• This job description is not exhaustive but highlights key responsibilities
• Ensuring both branch and staff appearance conform to company standards

What competencies are we looking for?

• Ability to coach, develop, and motivate a team
• Ability to work towards individual and team sales targets
• Excellent communication and customer service skills
• Good accuracy and numerical skills with the ability to interpret financial statistics
• Enthusiasm and a positive attitude, with a commitment to contribute to business growth
• Ability to develop employees to maximize job satisfaction and performance

What experience are we looking for?

• At least 2 years’ experience as a Travel Consultant
• Passionate about travel and tourism
• Excellent travel product knowledge and familiarity with tour operator systems
• Strong sales and presentation skills
• Problem-solving abilities
• Leadership skills and supervisory experience
• Good organizational and time-management skills
• A recognized travel qualification (desirable)